[Resolved]  Nsdl E-Governance Infrastructure — pran not found in database

Website:cra-nsdl.com/CRA/ResetIPINURNGen.do?ID=1529493283&getName=Change%20Password

Dear sir/mam

I am a live subscriber of apy and pran number alloyed me on 19 march 2016, till date every month 485/- is getting credited into[protected] but today to check my statement over nps site, shockingly it was mentioned that pran no not found in database.in fact 8 months ago, i had also submitted my fatca details so why this all hassle is coming in between, even that should not be the reason to not found it
Please resolve it asap, i have to get tax exemption under 80 ccd (1)
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Mar 12, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2018
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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