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[Resolved]  Nsdl E-Governance Infrastructure — Pran shows invalid userid

I'm trying to login to nsdl site (https://cra-nsdl.com/CRA/) using my pran number[[protected]].
However, the system throws an "invalid user id" error, while login using the pran number. I've contributed last year. Also, l'm not able to reset the password and getting the same error.
i'm not able to access my statement online using my pran. Please help.
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Aug 16, 2022
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2022
NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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