Nsdl E-Governance Infrastructure — Reason for pan application failure to pass and fast refund

Divya Sudha

Aug 4, 2022

Address:

Dr.no.14-59-8/5, valivulu vaari street, morris peta, Tenali, Guntur District, Andhra Pradesh.

I did an online transaction for applying pan card. But after transaction I got a message like this:
Your eSign/e-KYC based request has failed hence you cannot proceed the application with eSign/e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
I would like to know the reason why the application can't be passed and an early refund.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Aug 9, 2022

Verified Support

Thank you for contacting Protean (formerly NSDL e-Gov). We request you to submit your query along with required details at https://bit.ly/3zjuUKm or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.