Nsdl E-Governance Infrastructure — refund of the amount paid for a new pan

Address:

Samastipur, Bihar, 848125

While creating a new pan for my sister through nsdl website, i used e-kyc option for her aadhar verification. I paid an amount of rs.116.20 using net banking. My balance was deducted from the bank on 11/07/2019 and token [protected] was generated, but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. This problem arises due to their otp verification failure. I need all my money back as i had to repay for the generation of new token.
Please fix the bug so that the paid amount is refunded once the authentication is failed. Otherwise why should one use this website if one has to pay multiple times for the same purpose? Please do something immediately.