[Resolved]  Nsdl E-Governance Infrastructure — Registration against this Acknowledgement Id 11385835 is pending for confirmation from payment Gateway.

I completed the registration with all the details but at the time of payment, it didn't get completed and lead to failure. Due to this, i am not able to complete registration for NPS.

Even when I try to use complete pending registration, still not able to do it. Please help me to unblock my registration so that I can complete the payment
Registration against this Acknowledgement Id 11385835 is pending for confirmation from payment Gateway.
Was this information helpful?
No (0)
Yes (0)
Feb 22, 2021
Complaint marked as Resolved 
Unblocked in a day
Feb 20, 2021

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Complaint comments  2 CommentsShareTweet


Hi I have completed my registration in nsdl portal but due to payment gateway issue the payment was not successful abd now i am not able to access the nsdl website as the payment is stuck and it is not allowing me to login in the portal. For 2 days i am trying. Please help me unlock my account. Acknowledgement no[protected], acknowledgment date- 02/03/2020, dob- 02/01/1991
This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that the status of your query/grievance has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    NSDL e-Governance Infrastructure
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View Full Information