[Resolved]  Nsdl E-Governance Infrastructure — registration for nps stuck - failure at payment gateway

While registering for national pension scheme (Nps), my payment page failed to load. Now the nps portal (Enps) is not allowing me to login and giving the message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime".

This is a common problem as several people have faced it. Either reset my login, or completely delete it so that i can start registering afresh.

Ack no. 11471536
Ack date[protected]
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Mar 25, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 22, 2018
NSDL e-Governance Infrastructure Customer Care's response
Dear Varun,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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