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Nsdl E-Governance Infrastructure — Reprint of pancard

I have applied a instant epan in efilling website for my friend. I got the epan and it gets verified.Then i have applied for physical pan in NSDL REPRINT REQUEST SITE. Now its been 4days.Still when i track status using acknowledgement number, it says no records found.please process my application.
Acknowledgement no: N-[protected]
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Kindly DM your PAN / application acknowledgement / Token number or other transaction details or write us [protected]@nsdl.co.in to check and resolve your concern.
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We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.
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