[Resolved]  Nsdl E-Governance Infrastructure — Showing the error PRAN not found in Database

I opened a National Pension Scheme account. I am individual subscriber of Tier I account. I have used Aadhar registration process.
I have also paid initial amount in that account.

I received PRAN number only through SMS & not received any email about successful completion of account opening process.

When I try to view my profile and tried to reset my password using PRAN, it is showing "PRAN not found in database".

I have tried calling Toll free no:[protected] & customer care no:[protected], But i am getting engage tone all the time and not getting any response. Please help me ASAP.

Name: Deepak Kumar Bairwa
PRAN:[protected]
Acknowledgement No. : 11295179
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Aug 6, 2021
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2021
NSDL e-Governance Infrastructure Customer Care's response
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on[protected]
Complaint comments 

Comments

Hi,

what is the solution for this error? I am also getting the same error.

Please help.

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