Nsdl E-Governance Infrastructure — status as document not received

I am submit a new pan application no. [protected] on date 01/02/2018 but the status is show that documents not received but i call to nsdl call center on [protected] she said, "sir we have received your document and we prosses it fast. But till date we not receive any pan no. And no chenge the status. please sole this matter as soon as possible.