[Resolved] Nsdl E-Governance Infrastructure — User inactive/ password invalid

Kalejram Mehra

from Gadarwara, Madhya Pradesh

Jul 21, 2022

Address:

NSDL,4th Floor, Trade World, A wing, Kamala hills compound, Senapati Bapat marg, lower parel, Mumbai 400 013

Dear Sir,

I am a Subscriber of the New Pension System [pran] which was activated on 06-JAN-2012

My PRAN is showing "user inactive" and I have tried to activate it again offline but the concerned office in Bhopal has informed me that my PRAN is activated but it shows the opposite whenever I try to log in on the website and application of NSDL.

My I-PIN is also showing invalid and I can't reset it since my PRAN is inactive.

Please take appropriate measures to resolve this issue.

Thank you 🙏

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Sep 5, 2022

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2022

NSDL e-Governance Infrastructure Customer Care's response Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.