NSDL — Not received the pran card

Address:

Anantapur, Andhra Pradesh

Hi, My name is KM parijatha working as school teacher under AP government. I Know the PRAN number :[protected], but still not received PRAN card, when I checked for it in on-line, it says it has been dispatched to Ichapuram (srikaklum district), but when I called them they say still it is not reached to them, really frustrated and don't know how to proceed further. Any help greatly appreciated.