NTL Call Taxi — after confirmation no taxi was sent

Address:

Chennai, Tamil Nadu

I ( Chandru of mobile number [protected] ) been a regular customer with NTL . Called up today 31st March 2015 around 7.30 p.m requesting for Innova Car. One gentleman who took my call was rude when i reconfirmed my request for Innova Car. Around 8.45p.m i was forced to call again NTL for the update... to which another gentleman told will get back to me in 5mins ; which never has come. Then again around 9.07 p.m called up NTL and my call was redirected to Complaint Department ( ironically good name given to the Department ). Was put on hold and told me will get back to me in 5mins . He did get back saying there was trouble in service... and if i can take up Xylo Car. Due to non disclosure of certain issues of my elderly parents travelling in Xylo Car i did specifically request for Innova Car. Which never happened. After 9.30p.m i was left to hunt down for other call taxis service. Around 10.00 p.m with elderly parents i was able avail taxi service with other Call Taxi Operators. I called up in advance and this is what happened. Would appreciate if you could clarify, if there is a provision to go legally for this Harresment and rudeness caused by NTL Call Taxi Operator in Chennai. Best Regards Chandru. Time now is 11.19 p.m