NTL Call Taxi — Bad experenices with my family

Address:

Chennai, Tamil Nadu

Sir, On Nov 1, 2014 I was booked the NTL cab at 1 pm for 6.30pm pick up. Till 6.30 I didn’t get cab details, Whenever I call them people say wait “ Cab is On d way” . I and my family member are standing on d road in rain. When I call them swathi @ 7pm told cab is breakdown so we schedule other cab it will be take more 30min, I told to give senior person so call transfer to complain disk Mr Yuvaraj took the call t and same think and wait till there give driver number . His TL Hari took call and apology for mistake at 7.30 I was clear told I won’t cut the call till driver number share, at 7.34 number was share to me, And I told I won’t pay cab fare because I booked the cab at 6.30pm and reached at 7.45pm and I was call the sometime and last call was took 48min fare of my calls, So I won’t pay cab fare then hari was disagree with that and at last agree for discount of 10%, then I call cab driver he told allocation change to anna nagar there cancel the my location . So call back them again and ask about cancelation, Again same process waiting junior took call and transfer to complain disk and then to hari at 7.55pm, Hari told because of driver Is not ok with discount 10% cab was cancel Kindly tell me this was you handle consumer wait for 2hour on road with my family BookingID - A[protected] By Jineesh [protected]