NTL Call Taxi — Cabs not turning up after the confirmed booking

Address:

Chennai, Tamil Nadu

This incident has happened more than twice. We have booked a cab under budget cab tariff. We have received the SMS regarding driver details. When the driver called us he said he will not come under budget cab tariff and said he will not come to pick us. We have faced this issue more than once and when i called them to complain they just disconnected the call. Is there a way tackle these kind of cheats around us.