NTL Call Taxi — Cheating and overcharging by NTL taxi driver on 30th June 2015

Address:

Chennai, Tamil Nadu

Booking ID: A[protected] Cab No: TN 25 AB 3488 Driver name: Anand I booked NTL call taxi for my brother from Chitlapakkam to Chennai Central station with pickup time as 2.45PM whereas the taxi arrived only at 2.58PM and the actual boarding time was 3PM. The driver proceeded in opposite direction choosing a circuitous route, initially from my home and through Mambalam instead of Anna salai. On checking up at complaint number[protected], they reported that the meter was started at 2.45 PM itself. Thus, the driver must have run nearly 7 kms before reaching the pickup point and also must have gained taking through circuitous route of additional 3-4 kms; he has overcharged for 10-11 extra kms and so Rs. 150 min for 6 kms plus @ the rate of Rs 15/km for additional 3-4 kms has been overcharged. Also they have shown 27 mins waiting charges of Rs. 54 caused by traffic at signal points which is not acceptable They reported to refund the excess amount charged but till date no result.