NTL Call Taxi — High Fare

Address:

Chennai, Tamil Nadu

I booked ntl call taxi on 11/05/2015 at 7.05pm, from Egmore maternity hospital to new perungalathur. The (Indica) taxi has reached us only at 7.25pm at hospital entrance. I noted the meter reading its shows 0. The taxi started in hospital by 7.29pm. The taxi reached our New perungalathur at exact 08.34 pm. Driver asked me to pay 580rs. I received the text message from ntl that you have to pay Rs.498/- including all charges (First 5Km Rs.100, Additional Km 23.3 Rs.279.93, Waiting Charge 23Mts Rs.46, Peak Hour Charge 50, Total Rs.498, ST Rs.23, Pay Rs.498). So totally we have to pay only 498rs. I paid 600rs to the driver and asked him to keep the change. After a minute, i received a sms from NTL. I was shocked after seeing the message. It shows only Rs.498/-. The driver is about to start the car. I stopped him and showed a sms to the driver which i have received from NTL. He told that is wrong calculation which i should pay 580rs fully. i started arguing with him against the money. He keep telling some damn reasons like GPRS is not working...Kilometer is showing wrong calculation like that. He said you go and file a complained i won't give your money back like that. I was shocked after hearing his terrible words. My mom heard the driver's noise and asks what happened like that? Since my mom undergone for surgery, She doesn't want to hear any noise. So, i stopped arguing with him.He started the car and left. I don't expect this from NTL. i hope NTL will see my complaint and resolve my ISSUEs. Cab details BookingID: B[protected] are CabNo:TN25AW7421, Driver Mobile:[protected], [protected].. I need proper response from NTL regarding Invoice. You mentioned waiting charge is Rs.46 for 23minutes. Please tell me how did you calculate the waiting charge? Kindly tell me where did you find the 23 minutes? The cab has arrived at 7.25pm and we get in by 7.29pm. I found only the 4 excess minutes (from 7.25pm to 7.29pm). 2 nd thing is why you didn't inform the peak hour charge is Rs. 50/-. I enquired the executive regarding the fare before booking. He said first 5km is 100 then 1km 12rs like that. Even though i asked, he failed to inform the peak hour charge.Please reply me your Peak time calculation. Totally disappointed by NTL service. Which i already uninstall my NTL app in yesterday itself. I am sure i will not recommend Please take necessary measures otherwise ntl will be in trouble of loosing their customers. Totally disappointed by NTL service. Which i already uninstall my NTL app in yesterday itself. I am sure i will not recommend Atleast need a proper explanation from NTL.Please take necessary measures otherwise NTL will be in trouble of loosing their customers.