NurseryLive — Amount paid- plant not delivered in four months

Hi Team, Nursery live is a scam company. I had placed order for an areca palm worth 180 rupees in the month of April 2022. Since then, I've been following up with nursery live on checking my delivery status and have sent nearly 10 emails in four months timeframe requesting for update. They keep sharing some bogus tracking number, every time I write to them and state that plant will be delivered in 48 hours but, , it's been four months and I've not got the refund nor the plant and the customer service is now not even responding to my refund request email. Kindly intervene and help me in getting the refund from them.