NurseryLive — Cheating customers

I've did a payment of 816₹ on Nurserylive.com for the order which I've had placed on 26 may its been arround 15 days, no updates on my order also the customer care executive are no how helping with this issue, I've several times messaged them on their whatsapp support, and e-mailed them on multiple times but nothing solved, I've several times asked them to either refund my money or dispatch my order but they are unresponsive to what I'm saying and continue repeating that you order is safe with us, here is receipt and screenshots.