NurseryLive — Dead plants received

I placed an order for 2 plants around the middle of Jan. The plants arrived after nearly 2 weeks -- way past the promised delivery schedule -- and as expected they dried up in transit. Despite several emails to the company seeking a refund, the company keeps stalling. This is blatant cheating. The company claims some "expert" has to weigh in on the matter but given that i have images of the dead plants to back my claim, i don't understand the delay in issuing a refund. I hope to flag this shady company's malpractices and caution others from falling for their trick like me.