NurseryLive — Didn't get the prepaid order delivered yet

Website:

nurserylive.com/?_gl=1*19nbdfl*_ga*elFxX1dmbXFGVkt4OEFNSjBIaVM5aWZvc2swT2tieS1JQVVwZm5wblJBMUotSkc1Z1gtOEw3YndhUVc2ZGV0aA..

I have ordered plants from nursery live for approx 1300 Rs on June 01, 2021. I didn't get my plants or any update about it yet. I've tried to reach them on their official email address however, they only reply with automated emails, nothing else.
My order number is: NLV[protected].
Please look into this.