NurseryLive — Money taken order not delivered

I had placed two orders NLV[protected] ( Amount1415) & NLV[protected] ( Amount 460.65)with Nursery Live on 19th May 2021

Out of the two orders only NLV[protected] order was partially delivered with products of cost 677 out of 1415 amount paid for the order on 6th June 2021.Rest of Items in the orders aren’t delivered and no refund is being generated by Nurserylive. Also mails and live chat aren’t replied . I have been following up with them since more than a month there is no answer .
Other order NLV[protected] isn’t delivered .
I have tried them reaching by all means but no answer other than some mails sent in 15 days asking that items will be shipped but no actual shipments taking place