NurseryLive — Order cancelled and refund initiated but amount not received

Address:

1-3-107/1 Madhurapuri colony, Dilsukhnagar,

I have placed an order in Nurserylive on 25th may and the order was placed by mistake and the payment was gone through simpl pay as soon as the order placed I have requested for the cancellation and the ticket was raised on the same and immediately I have received a call for an unknown number saying that they are calling for Nurserylive and they asked us to send my order id and they also send me that the order will be cancelled as said the refund was initiated to the simpl pay and the date was given as June 1st but I haven't received any refund payment and the order status when I checked was not even shipped and I am not getting good support form the Nurserylive customer support which was very big defect for nurserylive and order was not even diapatched and i was confussed where the refund amount gone i have pay paid for simpl pay even refund was initiated to them as i am receiving the message from simpl pay regarding the due date for the payment and fill will imposed it i cross the due date . My order id is NLV[protected]. I am not getting any information form both nurserylive and simpl pay. My money was gone and i did not even get the order delivered it been more then 10 days the order was placed i was cheated by both the apps i want my money refunded