NurseryLive — Order NLV[protected] not delivered

The courier did not contact me over phone yesterday. Why he is returning it to you in the first attempt itself. At least he should try twice. What kind of courier is he, without contacting the customer he is returning the item.
I had previous experience that I made a complaint about not receiving the items. After enquiry you sent the items again. That is why I stopped ordering with you for some time. Again I am having the same problem.
Now will you resend the plant or arrange for refund.