NurseryLive — Order# NLV[protected]

I had placed an order for the following;

1) Shevanti, Chrysanthemum (Any Color) - Plant
2) Sparaxis (Random Color) - Bulbs (set of 5)
3) Rajnigandha, Tuberose - Plant

As part of the order, it was mentioned that i would get the following as free (100%);

1) Surprise Gift (Plants or Seeds Worth Rs. 249)
2) Get 1 Plant O Boost (Overall Growth Booster)

My order (NLV[protected] has already completed 1 month and I'm yet to receive my order. So far, I have received no help from your side. I would say, the service has been horrible. You have everything on the website to attract the customers, but the service is very poor. The ones I have received are of very poor quality. I made a mistake of buying it from Nursery Live. The Rajnigandha plant that I received first is completely dead. I still haven't received the Sparaxis Bulb. I can conveniently forget about the free gift mentioned in my bill, because I know i will not receive it. Can you please initiate a refund for the product I have not received? Nobody has given me any information about the whereabouts. I have had a very bad experience buying from Nursery Live and I will not buy plants from Nursery Live again!