NurseryLive — Order not dispatched and for cancelling not refundable

I placed an order on 7th of June 2021, till now it's not even dispatched from their end. They said work is paused if so then why they taken orders..? It's already one month over.and they saying if I want to cancel my order then they don't pay my money back to my account, saying that they will give voucher for that. How they are cheating customers ..?
I just wanted to get back my amount back now.please, NLV[protected] check this order I'd with nursery live and take action for this. Thank you.