NurseryLive — Order not dispatched and no proper customer care.

Website:

nurserylive.com

I've placed an order on July 21, 2021, and it's supposed to be delivered or at least dispatched within 4- 6 days from the date of order placed. it's 6th Aug today and the order still shows being processed.
I've sent an email inquiring about the status of the order and also used the chat on their website to which no one responded.
it would be nice if we are informed in advance if there would be any delay.
this is annoying.
if the order can't be delivered kindly refund the amount.