NurseryLive — Order not dispatched even after a month

Address:

Pune

I had placed two orders on the nursery live site on 14th July2021 and 19th july 2021 which amounted to Rs 2800.
After waiting 20days, i emailed them and was asked to wait 7days as the order would get dispatched within that time.
Now, it has been a month and I have no clue regarding my orders nor are these people responding to any of my queries or mails.
I have asked them repeatedly to return my money back and they are not even willing to do that.
This is a complete case of online fraud and i want my money back.