NurseryLive — Order not received

Hello,

I ordered plants from NurseryLive on 27th May, however its been more than a month I have not got the order yet.
I have tried to contact them through the chat support, but get a standard reply that its been processed or shipped .
I got tracking number on the 16th June, but it shows the same status since the last 10 days . Please help to either get the order delivered or I need a refund .
Order Number : NLV[protected]
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Still the status is same . No one responds on the chat option that they have .

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