NurseryLive — Order not received even after 30 days

I placed an order for a miniature garden on 11 July 2021 with order id NLV[protected] which I received after 30 days that too with two items missing the missing items include
1) 5.9 inch (15 cm) Warli Painting Cup Marble Finish Round Ceramic Pot (White)
2) Cute Couple with bench plastic miniature garden toys - 1 set

After dozens of follow up with customer care over Twitter, I was ensured that I will receive the ceramic order via a new order id ( NLV[protected]-1) within 7 Days (The same was tweeted on August 16 2021) it's already over 20 days no update is provided and customer care does not reply to any queries.