NurseryLive — Order Status shows "In Process" since 10 days

Address:	Experttag Ecommerce Pvt. Ltd. Office No. 15A, Forth Floor, A Building,City Vista, Kharadi, Pune Maharashtra - 411014 India
Website:	nurserylive.com

Order Placed on: 4th July
Order Number: NLV[protected]
Isse: No update on order status, and no customer support provided even after raising ticket on the website 2 times.

Shipping Policy states shipping will take place within 5-7 days. But my order has been "In Process" and not even been dispatched since 10 days.
There customer support is non-existence.
I raised tickets twice and got no response but they closed the ticket from their end.
I tried to reach out to them on their social handles and still got no response.