NurseryLive — Paid money online and bought products but product not delivered and neither money refunded till date

I have order on this website 26th May, order number - Order NLV*********5. On 9th June 2021, I received an email
We wish to inform you that your order is processed and ready for dispatch at garden house.

We are extremely sorry for the delay.

Due to covid-19 related restriction across country, the logistics partners were on standby. We see an easing of restriction in some part of country now.

We will update you again shortly once order is handed over to logistics partner”

Till date I haven’t received my products, no refund and no intimation of any kind.

even after multiple follow up in chat there is no concrete dispatch details . There is no communication on the same at all.

Based on ratings and feedback I opted to go online with this shop, but it seems they are fraud.
I want either my money back or want this products to be delivered within a week. Please help
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