NurseryLive — product not dispatched even after 2 weeks from order date

Address:	Office No. A-3030, 3rd Floor, Marvel Fuego, Survey Number :137, Opp Seasons Mall, Hadapsar Pune Maharashtra 411001 India
Website:	nurserylive.com/en

My order number jm5h0145372 is not yet dispatched.
Order date was 21-june-2020
Every day the tracking page updates that the support will call 2 days later. I have not received any call from them. I have tried reaching out via email, whatsapp and no reply. There is no option of cancellation or refund on the website.