NurseryLive — Products not received

I had ordered some plants from this website using prepaid mode as they were not accepting COD.Its been a month now, there isn't a single communication from them.
I am fed up following up with them sending multiple messages in their track option.
They are cheating customers by receiving orders and not fulfilling them.
There is not even an option to get back the refund or cancel the order.
There are no ways to contact them as numbers provided are dead.
Please help us to get back the refund or orders whichever possible.

Thanks