NurseryLive — Where is my order?

Hi, I placed my order on 8th June (order# NLV[protected]) and have received partial delivery and after nearly 1.5 months, one of my items is still not delivered. After many followups with customer service professionals who keep saying you will receive, I haven't received my order yet and I have no clue as to when will I receive.
Also, the chat always says leave your message and details and somebody will get in touch which in fact, nobody gets back and neither responds to mail.

If you can't deliver, then refund my money.