[Resolved]  Nykaa Fashion — Regarding Empty Box and Garbage Received in Place of Ordered Items

Empty Box Complaint.

User
Write a complaint details regarding empty box received after ordering 2 item only received papaer garbage in it as it has no return policy i was not able to raise return request after that i has contacted customer care and the request was raised and was put on hold .w

ChatGPT
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Order Number: XXXXXXXX]
[Date]

[Customer Support Department]
[Online Retailer Name]
[Address]
[City, State, ZIP Code]

Subject: Complaint Regarding Empty Box and Garbage Received in Place of Ordered Items

Dear Customer Support,

I am writing to formally lodge a complaint regarding an unfortunate incident with my recent order from [Online Retailer Name]. On [Date], I placed an order (Order Number: XXXXXXXX) for two items: Item 1 and Item 2. However, upon receiving the package on [Delivery Date], I was astonished to find an empty box containing nothing but paper garbage.

The details of the order are as follows:

Order Number:NYKL09381580
Order Date: [17-07-23]
Delivery Date: 19-07-23]
Items Ordered: HEALTHCART HK VITALS DHT+BIOTIN and HK MULTIVITAMIN

Description of Incident:

Upon opening the package, I discovered that both the items I had ordered were missing from the box.
Instead of the items I purchased, the box was filled with torn pieces of paper and garbage, rendering the package utterly useless.
The packaging seemed intact and did not show any signs of tampering, which leads me to believe that the items were never placed in the box in the first place.
Initially, I tried to raise a return request through the website, but to my dismay, I found that the items I ordered were ineligible for return due to the lack of a return policy. This left me feeling extremely frustrated and helpless, as I was not responsible for the package's contents and had genuinely intended to keep the purchased items.

Following this, I promptly contacted your customer care to report the issue. The representative assured me that they would escalate the matter and raise a return request on my behalf. However, I was informed that the request would be placed on hold until further investigation.

I am deeply dissatisfied with this situation for the following reasons:

I received an empty box, indicating a severe flaw in your order fulfillment and quality control processes.
The lack of a return policy for the purchased items has caused unnecessary inconvenience, making it difficult for me to rectify the situation promptly.
The delay in resolving the issue, with the return request on hold, has only added to my frustration and disappointment as a customer.