Nykaa Fashion Complaints & Reviews

I had placed order for 2 shirts. Both were to be returned. One was at rs 3499/ and other at 1495/-. The courier guy from nykaa fashion took away the 3499/- shirt, but initiated refund of 1495/- while this shirt is still with me. I lodged the complaint twice but have got no positive response till date.
Please help...

Since a week Nykaa Fashion has been giving me false hope and isn't able to solve a simple issue. On 14th of Jan my order was delivered from Nykaa Fashion. I wanted to return the item so on 14th I created the return request. The delivery guy came to pick it up on the 16th and refused since the number was not right and I couldn't get the OTP.
I spoke to Nykaa Fashion they told me on 17th they would do a 3rd attempt and it will get cancelled...

I've been experiencing extremely poor service from Nykaa Fashion. I ordered two quantities of the same product, but the quality and fitting were so disappointing. When I reached out to their customer service, I was informed that, according to their policy, the item is non-returnable, and they couldn't assist me in resolving the issue. I tried speaking with three different individuals from their escalation desk – Vishal, Prakhar, and Varun....

Pathetic delivery Service & the worst part NYKAA FASHION always gives False & evasive responses specially on their delayed deliveries. Need to be careful which ordering ! Unfortunately my order is not received after many days.Order ID
NYK[protected]-1...

Empty Box Complaint.

User
Write a complaint details regarding empty box received after ordering 2 item only received papaer garbage in it as it has no return policy i was not able to raise return request after that i has contacted customer care and the request was raised and was put on hold .w

ChatGPT
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone...

I had applied for a refund of Rs 4536 on 16th of December for a product which wasn’t shipped for more than 20 days. It was written that the refund was initiated and I’ll receive it within 3-4 business days . Well it has been 10 days now and yet no sign of refund. I contacted their support system a couple of times and got the same ans saying I’ll get in few days.
Order I’d:[protected]...

I had applied for a refund on 16th of December of Rs 4536 for a product which was not shipped for more that 20 days. The refund was supposed to be in my account by 2-3 business days as it was mentioned but it’s been 10 days now and no sign of it . I tried contacting Nykaa support a couple of times and all they could say that few more days everytime....

I had ordered a Giordano watch. Nykaa fashion delivered a different model watch from the same brand. I placed the return request the same day with the picture of the wrong product.
After 4 days I got the response that your return request is rejected as you have not sent the picture in the email. I didn't even got a notification to send pictures via email.
I then sent the high resolution images of the product front, back, tag...

I had ordered Saral home carpet from nykaa fashion on 19th Oct 2022. The product was showing as delivered on app on 25th oct, however i got the delivery 3 days later on 28th Oct. after raising the complaint and the carpet was in bad condition, I immediately raised a return request for the same since this was eligible for return, Its been 1 month now and the product has still not been picked up yet. Everytime the pick up guy comes in 2 wheeler...

I ordered a lehenga for which I put up a return request on the same date of delivery. However, I got a message yesterday that the return request is cancelled after multiple follow ups. I didn’t receive anything regarding those follow ups. Thus I contacted nykaa fashion helpline and they mentioned that the order return got rejected because I failed to provide pictures. And they asked me to provide necessary details to return it.
br...

I placed an order with Nykaa fashion NYK[protected]. The product was delivered on 12th Oct 23. I found it poor in quality and not a good fit. So the return was booked on the same day.
Despite of the return being approved the return pickup got cancelled. Booked the return 4times n the return was cancelled 4 consecutive times. After several efforts, the return pick up happened under AWB no. [protected], Delhivery on 16th Oct...

I place an order with Nykaa fashion. The quality of the dress was poor n also the fit, so placed a request of return.
Now they don't pick my order. Everyday whenever I emailed to them they place my request for return but after few minutes return request gets cancelled automatically.

Please help.
Cancellation details snapshot attached for your reference....

I ordered a suit from nykaa fashion subsection brand Aachho and the delivered product was not appropriate to the one I ordered. After complaining and following up multiple times with nykaa, they are not taking action affirmatively. Pathetic service they are offering. Whenever I call them they say we will pick in 5-10 days. Here are the details regard order and product-
Order number is NYK[protected].
Price of product-...

Dear Sir/Madam,

I have ordered one sandal from Nykaa but it was not fit so placed a request of return.
Now they don't pick my order. Everyday whenever I emailed to them they place my request for return but after few minutes return request gets cancelled automatically.

Please help.
Cancellation details snapshot attached for your reference.

Thanking you
Suchitra
[protected]...

I ordered a belt & a dress from nykaa fashion and was delivered a belt along with an empty box for a dress. Order number NYK[protected]. When the concerned was shared with customer care all I was told was that the weight matched at every checkpoint. Someone please tell their illiterates staff that if one product is missing from the bag in the very first place & the weight is calculated for the other product within bag, its going to be...

Every time they send worst product. Product is not matching with images at all. When i tried to return, its showing no return policy. What the hell is going on? I want my money back....

I have repeatedly tried to reset my password..but after logging in nykka fashion app downloaded twice via apple store..everytime i enter my email and click on forgot password..i get an email to reset my password but then the link is defective..i tried opening the link multiple times.logged in via app some 20 times but everytime i am receiving a defective link in my email and no where and no way to reset my password..i get 10 different customer...

I had ordered puma sneakers instead of which i have received sandals and instead of jeans of waist 28 i have received trouser of waist 34 of some other vrand and now they are not even accepting the return request. On raising a cincern they are saying that correct product was dispatched from their end then how is it possible that i have received wrong products.
Order no. NYK - [protected]...

I have received wrong product and places return request. Now they are not responding. I would like to log a complaint and file a case
ORDER ID
NYK[protected]...

I had ordered 2 sarees of price 8k, they have given completely different colour saree and very low quality. When I requested for return, they asked for images. I have shared the images 5 times and then no reply at all. Now not responding to my emails and not scheduling pick up for return request. Worst service so far experienced from any website....

This is regarding my order id NYK[protected].
I had placed an order for Roohaniyat pink chanderi suit via nykaa fashion app which is worth rupees 2610 but instead of the product shown in the image a local suit was delivered to me that did not even have a brand label stitched with it and tag was just placed inside the item. After raising return request, they put my request on hold and checked with brand. After carrying our the...

I have raised complaint regarding wrong product delivered many times.but they reply as we have checked that right product is delivered.are we mad that we are raising the complaint.and they have denied to check the product delivered to me.my thousands of rupees are wasted.i don't know where to complaint now....

Worst customer service experience. I received the wrong product and raised a ticket on the same and got in touch with the support team multiple times but of no use. Everytime they completed my request and put me on hold. Terrible experience!!...

Sends me faulty products, not once but twice. And now has the audacity to not respond to my emails.

My advice to customers is, if you get a faulty product, don't exchange it. Just return and then place a new order.

NEVER EXCHANGE. Because if that turns out to be faulty, and there won't be a return option, well sad luck lol. No amount of emails to *******@nykaafashion will get you anywhere.

Fricking...

I ordered 2 blazers but i got only one of them and the one that i got was damaged so i replaced it but the other one is not deliverd yet...

My name is Jyoti Tomar. I had ordered a kurta set from Nykaa Fashion which I received incomplete. It didn't have a dupatta.. I had placed a return order, but till now no one has come to collect the return. Apprentice has rejected this return on 21st December ..I have shared photos and videos. Please return this product and clear my refund.It's not my fault in this. Please don't blame me for this incomplete order..order id NYK[protected]...

Ordered a kurta from this website. They delivered a Palazzo. Now they are not replacing or ready to refund.Why should I pay for a wrong product. customer service is full of cheaters...

I ordered a product(kurta) from NykaaFashion. It was received 23 days later. Because of so much delay, I tried cancelling the order, I wasn’t able to cancel it till I receive the product. When I received the package, it wasn’t even the kurta which I ordered. I requested for return with a category ‘Wrong Product Received’, still my request was declined every time that brand has declined the request....

I Purchased A Shoe From Nykaa Fashion But The Shoe Was Not Came In The Box I Compliant To Customer Support But There Is No Resolution From Them They Are Clearing Saying That We Are NotAble To Give You The Resolution Because Brand Has Dicline Your Request...

I ordered a watch from Nykaa fashions which was gifted and the belt had some problem. Order did not appear in my account. As a result I mailed them for placing a return. I have been traveling for the last 4 days. Nykaa would not place a return on the order. Instead they keep asking me for a picture of the watch. I even called the customer care for placing return. They would not place the return and blackmailed me that my product cannot be...