O General Air Conditioner — Non Response of My complaints

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have purchase the following O General air conditioner of your company: This is my suffering with O General air conditioner Date of Purchase: 21.03.2014 Serial Number :3359 Capacity : 1.5 Ton Model :AXGT18AATH Buy it from from Sunil Refrigeration works (darya ganj) receipt serial no. 7721 It was working really awesome, up-to usual mark of O-General air conditioner and that makes me fully satisfied for the extra money (as compare to others) I have spent on buying an O-General AC. On 05.06.2014, I raised a complaint GHA[protected] online, Customer Code: EC00263245 @ 10:11AM, against the bad odor I’m getting from the air conditioner. Later in that afternoon a person name Manoj [protected] (i think is the guy who look after the complaints of my area) called @ 2:24PM, and asked me about the necessary information about the complaint (odor problem) and confirm that someone is going to come to my home next day. On 06.06.2014, a technician named Md. Shakeel Ahmad (+91 [protected]) arrived at my home. The technician checks it and found that it is smells very bad. He said that he need to wash the air conditioner, then he has remove the main unit from cabinet (window) washed it, reassembled everything. After installing back I have found out the air conditioner is still smells very bad. I have asked him what the problem with it is, he said that problem he had seen this problem with fewer air conditioners and it can’t be solved. I have again asked him to send some experience person to resolve this problem then he left nodding his head, I have written all these information on the service report (Report No. 1650). On 09.06.2014 during night, I have found that the air conditioner stops cooling. Now my air conditioner is still smells bad with no cooling effect and I am suffering in this hottest weather of the year. I can’t be able to sleep that night and have raised a complaint No.: GHA[protected] @ 1:40AM online, for the air conditioner stopped cooling and still prevailing odor problem. Till 12:00 Noon I haven’t got any response, I called Manoj ([protected]) @ 12:04 PM, as I haven’t got any prompt response like in the previous complaint and June are the hottest month in Noida, and I told him that my air conditioner stop cooling, and request him to send a technician at my place, to my surprise he abruptly makes unnecessary excuse like I don’t have the photocopy of your invoice, is it “a duty of a customer to necessarily have a photocopy of invoice?”, or what relationship did an invoice has with cooling?. One the very next moment I have mailed him the copy of my invoice at sta.[protected]@gamil.com @ 1:12 PM and call him to confirm that he has got the invoice copy, he then assure me that he will look into it and send a technician soon, but he has not send anyone. The fact is that the air conditioner is cooling very well before the technician arrived I don’t know what has happen after him. On 10.06.2014, after spending frustrated hot night I called Manoj @ 12:58 noon, he said he doesn’t have any technician available he can’t do anything, for two days he doesn’t have a single technician? What kind of after sale services are offered by o general?, I called customer care [protected] so that my complaint could be recorded and to seed up my complaint resolution, but I dint get any response as all executives are busy, then I have raised another Complaint No. GHA[protected] DATED 10.06.2014 @ 1:06 PM online. I haven’t got any response either from Manoj or from o general customer care. Again I have to spend another night in this hot weather, is this is for what I have purchased the best air conditioner in India for spending hot helpless night and writing long mails about the my suffering/harassments by o general. The o general promises to get complaint attended in 24-48 but in my case it is not applicable, all the hard work of follow up and request I have to do myself. On 11.06.2014, I called o general call center [protected] @ 10:AM, and lucky I got to talk to executive and she assured that the issue will be attended within 48hr and she has forward my complaint to service provider to assign a technician. At 1:09PM, I have received a sms saying that Md. Shakeel ([protected]) will attend my complaint, after waiting till 7:00PM i have called shakeel to assure that he is coming today, but to my surprise someone named pankaj pick up the phone and tell me to call the Mr. Manoj, I called Manoj but he dint pick up my call, what the hell, they are making fool of customer by making customer to go round and round On 12.06.2014, I called o general call center [protected] @ 10:37AM, but I dint get any response as all executives are busy again at 11:00 AM, i am able to talk to customer care executive, he said that you have raised your complaint online, he cant do anything about online complaints, and if you (me) want action from customer care side the complaint should be raised through customer care, what kind of rules is this?, i asked him what about my previous complaints he said that for those complaints Md. Shakeel has been assign to it and he cant do anything about it, Unwillingly i have to say yes for this and a new complaint number GHA[protected] has been assign to me which according to customer care guy will be solved in new 24-48hr slot starting today, this is how o general wasting time money of consumers? later at 11:46AM i called Manoj, he again said that he has 50 more complaints to resolve and can't arrange anyone to come, i request him to arrange someone he said to call him at 2:00PM but dint promise anything. Today i m waiting for the guy to come to my place. Will post my further suffering with o general My advice to not to buy any of o general products