O General Air Conditioner Complaints & Reviews

Purchased the product on 29.12.2021. No service person visited for service despite requesting to attend the service call after 5 pm. They repeatedly called and disturbed during my working hours and automatically cancelled the call. I am thinking of approaching the consumer forum with the bills

Poor O general team Service. There Is A unwanted Noise In The Ac And I Made Lots Of Complaint About That. It's The New Ac After Installation It Cause Issue From Very First Day. Its his team Who Said That There is No Noise I already Share The Video regarding That but Did Not Get Any Solution Kindly resolve The Issue Or Replace The AC .

We have purchase 3 AC. but till date no one has came for servicing....

It's been a year that i bought split AC 1.5 ton from Bercos. but experience has been horrible. in the sencod season of its operations, we can find ice on the coil at the setting of 22 degree celsius. Water drips from the indoor unit. on complaining to O general they say that since installation was not done by O general hence warranty is void. While I paid rupees 3500/- (against normal installation chantages of 1500/-), New bercos (dealer and seller) did not issue me any invoice for the same. While i was never told of installation by O general professionals was the option, now O general is contesting that it was lapse on my part and product is not covered under warranty.

Hi, pls contact further info for this number:- ([protected]).
I purchased AC on May 16th and they did install on the same day. After using for two days we had mother board issue with that.Because of this, we want to return it immediately.After consulting the person who installed this, he advised to keep email for reference. We are not interested in your product and please take it as soon as possible.
We purchased this Ac from, Shop name ;- (Ganesh air conditioner).
Phone no ;- ([protected], [protected])
Place :Miryalaguda (Nalgonda Dist).

Dear sir/madam,
I regret to say that i have lost faith in your company, although i am a long term user of ogeneral appliances however this particular time your customer support have shown me that indeed a customer can be fooled even by a company like yours.
My a/c purchased on 01/04/2019 faced a problem relating to pcb a month back. This was attended by your executive and i was told by him that it will be resolved within a week it has been two weeks and i have still not received any feedback or solution whatsoever even till today.
This is my last request to you for solving my complaint. Details of the a/c and complaint are below

Ogeneral window 1.5 ton
Sac/hsn code 84151090
Contact [protected]
Name vinod soni
Service call no: cha[protected]
Happy code: 783.

I have a Ogeneral Split AC under warranty and the compressor is not working and my AC does not cool so I have been trying to connect with customer service via emails and calls and everything I get a response that 24 - 48 hours technical will visit but its been 3 weeks no one has turned up and I guess they never will since the product is under warranty and they will not make any money out of it. Its going worse I am looking for a lawyer who can take this up in consumer forum now.

This is to inform you that i have very unhappy with the service provided by ogeneral
I have purchased an air conditioner on feb 2018, since then i have been struggling to get the operational issues sorted. I have tried reaching out to both croma & ogeneral representatives however the issue still persists.
Further we have been interacting with mr sachin diwedi from ogeneral from last 3 months and like to express my sincere dissatisfaction with our interaction and services provided by him. There has been multiple visits by ogeneral representatives to examine the issue of ac making sound, despite we were not been provided with the solution.
During the last discussion with mr sachin dixit, it was suggested to change the location of outdoor unit. Further, we requested to change the outdoor unit itself and he assured that he will check and confirm back in a day time. Even after multiple follow up’s with mr sachin dixit, there was no response from him. Finally we heard back from him that there is no solution to the problem and there is nothing he could help in this matter. Kindly refer to the complaint no gha[protected] and hha[protected] raised earlier.
For further details, please reach out to me at 91-[protected]

I complaint on 30th june 2018 someone picked and said you will get service in 48 hrs but no response till today i got. My complaint id dih[protected].

Yesterday and today we are calling on following numbers
[protected]
[protected]
[protected]
Someone misbehaved and said all technicians are on off today

Ridiculous behavior and service with no response.
Kindly provide us proper service immediately

Thank you

I purchased o general 1.5 ton split ac in oct month of 2017 because i think it is a reputed company, now i feel i were wrong, company may be big but a. C. Is much below the mark. That time i have no issues with this ac but in this season i started the ac after service of this it makes smell which is non tolerable after that service man again did the service and he also said smell is coming from the ac but i don't know which smell is this... After that again one technician comes same thing again happen... I submit the complaint on coustmer care which garranties t solve the solution in 24*7 but the person came on 11th day to see that ac with the same technician smell again came in front of him and he told that ur ac is big and room is small so this is happening... What is this ac is big and room is smell so smell is coming... Too much disapponited with this... Will never buy this company product and will never recommend to anyone...

I purchased O general AC on 15.05.2017 in Vijayawada, but my AC is problem with Low Cooling from December 2017. i complained three times through customer care of ogeneral. My complaint numbers are anu[protected] dated 30.12.2017 and vij[protected] dated 28.04.2018 and vij[protected] dated 11.05.2018.But not at idetified the problem ti date i.e 21.05.2018.

I bought a o general ac on 9th april 2017, it was leak. I complaint about this in same april month to service center after so many requests an executive came and resolved the problem. Now in month of august i requested the first service of my ac. Request no. Was del[protected] allotted to mr. Jai singh. Mr. Jai singh didn’t came to my home for service of ac and closed the request. This kind of service provided by o general executives. I again gave another request no. Del[protected] and hope any executive come to attend the call. I suggest everyone please avoid to buy this product.

I had bought a 1.5 tonnes O General Inverter Split AC.
For installation in my village in kanyakumari district in Tamil Nadu two technicians arrive at 1730 hours at the time everyone retires from work though they were called at 1000 hours in morning.
They complete the job at 2000 hours and demand payment for 4 meters 3 core wire at Rs. 90 per metre saying for installation company supplies only 3 Metre wire. I asked him how much sq.mm rating of wire for which there is no answer
I asked why you not ask me to supply you wire before you install. No answer.
For my bedroom split air conditioner both the inside unit and out side unit can be fixed back to back and no need to install 3 meters away.
I had installed two Hitachi split air conditioners same time today which were fitted back to back and no such problems occurred.
1. There is no need to fix the back unit 3 meters away. When I asked the technician stated it will vibrate. It will never vibrate. The technicians are not aware I my self is a Engineer.
2. If they wanted they should have asked me to supply the cable. They never asked.
3. They fitted a low quality wire and demanded Rs. 360 for this 1.5 sq.mm low quality cable.
4. I refused to pay for their wire. Their boss instructed them to remove the wire and go.
O General company need to reinstall the split a.c units back to back so that no additional cables required like this
S.S.Suganthan
[protected]
[protected]

This is to bring to your noticed that eti o general compressor are getting failure every year. Iam from hotel vaishnaoi a 3 star hotel at kachiguda, hyderabad since 3 years eti genereal compressor are getting failed and every year 5 to 8 compressor are getting failure without any proper reason and the company representative are least bother to rectify the problem and they only suggesting us to replaced the new compressor and it costing a huge amount every year and the company person are very negligible and not at tall willing to solve the problem.

Eti is a mnc company since 3 years mr shoban and srinivas are suggesting us to replay the compressor but they are not solving the problem and they are not allowing to speak to the higher authority of the company they are troubling the company very badly due to which the customer are getting disturb. Please look into the matter very seriously and immediately.

After purchasing the compressor the company is not giving us the warranty even a day since 3 years we were purchased 9 compressors which is costing about 12 lakhs after taking the proper measure from the authorized eti o general air conditioner representative and given a amc even after the compressors are getting failure. The company representative and the company authorities are not bother to solve the problem. Please take the serous action against company and the representatives.

Dear sir

I have bought o general air conditioner model no. Og 1.5 tn sac model: asga18ftta (Id-t026151 0d-t027698 from m/s. Moonair sales & service pvt. Ltd., from ahmedabad with bill no. 000090 dated 21.05.2015. Since august, 2015 i have getting problem of cooling from this ac and i have complaint it to dealer. Many time dealer and company has sent their engineer and technical person to my place and they couldn't giving proper solution of this problem and the problem is same since then. My warranty period is closing on 20.05.2016 so, i have request the company to replace my ac or refund me the fund i have paid to the dealer via mail and cell but they are not replying anything about the same.

So kindly try to solve the problem asap..

Thanking you
Alpesh shah
Mo. +[protected]
C/9, krupal flat,
Nr. Arihant society,
Kesariyaji cross road,
Vasna, ahmedabad - 380007

I have purchase the following O General air conditioner of your company: This is my suffering with O General air conditioner Date of Purchase: 21.03.2014 Serial Number :3359 Capacity : 1.5 Ton Model :AXGT18AATH Buy it from from Sunil Refrigeration works (darya ganj) receipt serial no. 7721 It was working really awesome, up-to usual mark of O-General air conditioner and that makes me fully satisfied for the extra money (as compare to others) I have spent on buying an O-General AC. On 05.06.2014, I raised a complaint GHA[protected] online, Customer Code: EC00263245 @ 10:11AM, against the bad odor I’m getting from the air conditioner. Later in that afternoon a person name Manoj [protected] (i think is the guy who look after the complaints of my area) called @ 2:24PM, and asked me about the necessary information about the complaint (odor problem) and confirm that someone is going to come to my home next day. On 06.06.2014, a technician named Md. Shakeel Ahmad (+91 [protected]) arrived at my home. The technician checks it and found that it is smells very bad. He said that he need to wash the air conditioner, then he has remove the main unit from cabinet (window) washed it, reassembled everything. After installing back I have found out the air conditioner is still smells very bad. I have asked him what the problem with it is, he said that problem he had seen this problem with fewer air conditioners and it can’t be solved. I have again asked him to send some experience person to resolve this problem then he left nodding his head, I have written all these information on the service report (Report No. 1650). On 09.06.2014 during night, I have found that the air conditioner stops cooling. Now my air conditioner is still smells bad with no cooling effect and I am suffering in this hottest weather of the year. I can’t be able to sleep that night and have raised a complaint No.: GHA[protected] @ 1:40AM online, for the air conditioner stopped cooling and still prevailing odor problem. Till 12:00 Noon I haven’t got any response, I called Manoj ([protected]) @ 12:04 PM, as I haven’t got any prompt response like in the previous complaint and June are the hottest month in Noida, and I told him that my air conditioner stop cooling, and request him to send a technician at my place, to my surprise he abruptly makes unnecessary excuse like I don’t have the photocopy of your invoice, is it “a duty of a customer to necessarily have a photocopy of invoice?”, or what relationship did an invoice has with cooling?. One the very next moment I have mailed him the copy of my invoice at sta.[protected]@gamil.com @ 1:12 PM and call him to confirm that he has got the invoice copy, he then assure me that he will look into it and send a technician soon, but he has not send anyone. The fact is that the air conditioner is cooling very well before the technician arrived I don’t know what has happen after him. On 10.06.2014, after spending frustrated hot night I called Manoj @ 12:58 noon, he said he doesn’t have any technician available he can’t do anything, for two days he doesn’t have a single technician? What kind of after sale services are offered by o general?, I called customer care [protected] so that my complaint could be recorded and to seed up my complaint resolution, but I dint get any response as all executives are busy, then I have raised another Complaint No. GHA[protected] DATED 10.06.2014 @ 1:06 PM online. I haven’t got any response either from Manoj or from o general customer care. Again I have to spend another night in this hot weather, is this is for what I have purchased the best air conditioner in India for spending hot helpless night and writing long mails about the my suffering/harassments by o general. The o general promises to get complaint attended in 24-48 but in my case it is not applicable, all the hard work of follow up and request I have to do myself. On 11.06.2014, I called o general call center [protected] @ 10:AM, and lucky I got to talk to executive and she assured that the issue will be attended within 48hr and she has forward my complaint to service provider to assign a technician. At 1:09PM, I have received a sms saying that Md. Shakeel ([protected]) will attend my complaint, after waiting till 7:00PM i have called shakeel to assure that he is coming today, but to my surprise someone named pankaj pick up the phone and tell me to call the Mr. Manoj, I called Manoj but he dint pick up my call, what the hell, they are making fool of customer by making customer to go round and round On 12.06.2014, I called o general call center [protected] @ 10:37AM, but I dint get any response as all executives are busy again at 11:00 AM, i am able to talk to customer care executive, he said that you have raised your complaint online, he cant do anything about online complaints, and if you (me) want action from customer care side the complaint should be raised through customer care, what kind of rules is this?, i asked him what about my previous complaints he said that for those complaints Md. Shakeel has been assign to it and he cant do anything about it, Unwillingly i have to say yes for this and a new complaint number GHA[protected] has been assign to me which according to customer care guy will be solved in new 24-48hr slot starting today, this is how o general wasting time money of consumers? later at 11:46AM i called Manoj, he again said that he has 50 more complaints to resolve and can't arrange anyone to come, i request him to arrange someone he said to call him at 2:00PM but dint promise anything. Today i m waiting for the guy to come to my place. Will post my further suffering with o general My advice to not to buy any of o general products

Subject - Commercial Airconditioner for a restaurant.
In April 2012 - we bought a set of 3 O general airconditioners from M/s Jumbo Electronics - Whitefield, Bangalore. One airconditioner was not working from the beginning. On complaining to Jumbo Electronics - we received no service. On complaining to O General - after 4 weeks they sent a technician who has still not fixed the problem. My sincere suggestion - please do not deal with O General in India. I understand that they have a good reputation but they have terrible dealers and they dont take responsibility for the work of their dealers.

not responding towards the contineous calls made by us for my o genral window air conditioner service .

I have purchased O General 1.5 T A C Model 18 GPK-AXG from National Agencies, Patiala in April 08. Because i think it is a reputed company, now i feel i was wrong, company may be big but A.C. is much below the mark. Unchi Dukaan Fika Pakwan is really suit to O general. My complaint is when we start the A.C. after some time it trips we are facing a lot of problem in this hot summer . Website is also vey poor (as A.C.) not consumer friendly, No Toll free number no address of service centre in punjab on the web.

ARUN GARG, Patiala Mobile [protected]

I had bought 3 split air conditioners from O Generals official Dealer in Mumbai - Grand Prix Air Conditioners.

However, since the beginning, there was a problem in one of the machines. On making several complaints, Grand Prix refused to acknowledge and solve the problems. After threatening them with legal action, they accepted the problem and replaced the compressor..

However, now there is a problem of loud noise and insufficient cooling.. The noise from my split a/c is so loud, its scary at times and i keep getting scared my neighbours will wake up in the middle of the night and ask me to shut it off.

Also, the cooling will stop without any notice. After turning off the machine and restarting it after 10 minutes, it sometimes works ok, but the noise is persistent.

O General is not providing consistent quality machines any more and taking customers for a ride. Their brand is a misnomer and no longer represents the quality that they once had.

I will NEVER buy a O General A/C again.

Regards,
Akshat Kedia