| Address: | Mumbai | | Website: | Octafx.com |
Hi,
This is Anantha lakshmi Marneedi, I opened octafx account for trading and deposit 60000 INR to octafx Merchant account which was [protected]@yesbank via UPI. My money has been debited on 23/02/2022. I used phone pe for this transaction by [protected]@ ybl. But octafx is saying money not recieved. money still not credited into my octafx account. I droped many mails to support octafx. They are not saying any solution and not giving any proper response.
Please do the needful 🙏. In this COVID pandemic situation, how a normal middle class private employee can survive ?? I just need justice ⚖️ for irresponsible behaviour of such a big reputated trading company, who think customer as their slaves, so that they can wait as much as possible.
I need my money back and want justice ⚖️
Was this information helpful? | 
Please excuse us for not getting back to you earlier.
We're very sorry you underwent deposit issues. As we can see, our Financial Department investigated your case previously and unfortunately couldn't locate the transaction. We hope that it bounced back to your account and the issue is resolved. If not, please email our team at [protected]@octafx.com, and they would be happy to help.
By taking this chance, we want to underline that OctaFX is a reliable Forex brokerage that always complies with its payment obligations. We ensure to process most transactions on time, and delays are rare. Yet, in certain cases, when, for instance, hold-ups are caused by inaccurate bank data or technical issues on the provider's end, we may require extra time for investigation and payment processing.
In light of this, we also want to encourage our customers to pay closer attention to the payment details while making a deposit, as typing in the wrong information may significantly increase the processing time or cause a transaction loss.
That said, we're looking forward to hearing from you soon.
Kind regards,
OctaFX Rep.