I have made two consecutive deposits of 1553 and 1555 on 8th and 10 jun respectively, money has been debited from my account but yet to reflect in my octafx account.
Customer service guys are promising to solve it for last one week. They are saying of some technical glitches and UPI issue!
Is it a genuine problem or trap to the customers?? Was this information helpful? | 
Please accept our apologies for the delayed response.
We're very sorry that your payment took longer than you expected.
Unfortunately, we were unable to identify your account in our system. To help us resolve this issue, please provide us with your OctaFX account information at [protected]@octafx.com. Our team will gladly look into your transaction to determine what went wrong and provide you with a resolution.
We also want to inform our community that our Financial Department has significantly improved. We are committed to ensuring that most payments are processed within a few hours, with delays being rare.
Thank you for your patience and understanding in this matter. We hope that you continue to trust and rely on our services.
We'd be happy to hear from you anytime soon.
Best regards,
OctaFX Rep.