On 27 March at 09:11AM, I transferred INR 49500 from my Paytm to the phone pay number which is provided to me by the octafx deposit system.
After successfully fund transfer, funds not reflected in my trading account.
I complaint it to the octafx support mail and chat section too that I have this issue, but all of them saying same thing that we are doing our best since last 18 days. I already shared all payment proofs with them but still they don't give me any updates.
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Thank you for bringing this issue to our attention, and we sincerely apologise for the frustration you've experienced. We completely understand how important it is for your funds to reflect in your account promptly, especially after you’ve followed all the required steps.
We want to confirm that your deposit was completed on 25 April 2023, but we understand that despite your efforts to provide proof of payment, the funds still need to be reflected in your trading account. This delay is certainly not the experience we strive for, and we truly regret any inconvenience it has caused you.
We value your patience, and our team is committed to resolving your issue quickly. We truly appreciate your understanding as we work on a solution, and we're here to assist you further. Thank you for your continued cooperation!
Kind regards,
Octa Rep.