I started using OctaFx 2 months ago. I really got disappointed with the customer support team of it. They don't reply timely. My funds are stuck now how can I get them into my account. Let me know.
Thank you for reaching out and sharing your concerns. We’re sorry to hear about the delays with our Customer Support team and the issues you’re facing with your funds. This is certainly not the experience we want for our traders, and we understand how frustrating this must be.
To help resolve this as quickly as possible, we recommend updating your review with your withdrawal request number so our team can look into your situation and help you as soon as possible. Rest assured, we're committed to fixing this issue and ensuring you can access your funds immediately.
Please feel free to contact us directly through Customer Support channels, and we’ll prioritise your case to get it sorted. We appreciate your patience and will do everything we can to help restore your trust in our service.
Thank you for bringing this to our attention — we're here to support you.
Thank you for reaching out and sharing your concerns. We’re sorry to hear about the delays with our Customer Support team and the issues you’re facing with your funds. This is certainly not the experience we want for our traders, and we understand how frustrating this must be.
To help resolve this as quickly as possible, we recommend updating your review with your withdrawal request number so our team can look into your situation and help you as soon as possible. Rest assured, we're committed to fixing this issue and ensuring you can access your funds immediately.
Please feel free to contact us directly through Customer Support channels, and we’ll prioritise your case to get it sorted. We appreciate your patience and will do everything we can to help restore your trust in our service.
Thank you for bringing this to our attention — we're here to support you.
Kind regards,
Octa Rep.