Ola — Booking cancelled

Address:	641029
Website:	nil

Today (26.02.2016) I booked a cab with OLA in the morning for 3 times for a distance of 5-6kms. Each time the drives saying that, I am in a long distance please book another cab. Second driver says that, Cab will only be running for more than 7-8kms.
So is this the OLA company running and treating the customers emergency.
we booked a cab for hospitalization to my child who is suffering from fever from last night with 101 F. I am in a very critical and emergency to book a cab in hurry and want run to hospital for treatment. But this type of response from this company made me delay in all my commitments.
So I need a proper reasonable answer from this OLA.