Ola Cabs / ANI Technologies Customer Care
ANI Technologies Pvt. Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
4554
COMPLAINTS

Ola Cabs / ANI Technologies Customer Care

ANI Technologies Pvt. Ltd.

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Address
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 6735 0900
[Regd Office]
up
1114
down
449

Fax:
Fax:
+91 80 6735 0904
[Regd Office]

Additional info
Registered Office
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru 560034
Tel: +91 80 6735 0900
Fax: +91 80 6735 0904

Headquarters
Maruthi Infotech Center, A Block - 5th Floor, Challaghatta, Bengaluru 560071
Tel: +91 80 4665 5300

Customer satisfaction rating
1%
Complaints
4554
Pending
0
Resolved
52
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Ola Cabs / ANI Technologies related photos (679)

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / Ani Technologies — without my knowledge they are deducted my money

 V deepak on Nov 18, 2017
Ola customer service is not good. Ola team only spoiled ola company name. 16-11-17. I was booked on ola outstation package. Total amount it was shown 1736 rs and also same amount was collected by your driver. But your cheating team will deduct my ola credit 500rs.I was complaining your ola customer service, they are simply said please go to court and give police complaints.if customers giving complaints they are not taking any serious actions. Particularly mr. arun who is handling escalating complaints his answer is Irritating. He is simply supporting your driver partner. Without proper investigation...
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — ola share auto renewal

 Mudabbir Hossain on Nov 18, 2017
Ola Cabs has robber me of my money deposited in OLA money account.
I have not bought any pass, however the company by some default option has charged me money, without my knowledge.
On complaining they are refusing to return my money for two share pass which has been charged from my account unnecessarily.
I feel cheated and robbed and this option seems to be notorious for consumer....
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — two cabs were allocated to me with same otp number

 Brijesh Kalra on Nov 18, 2017
Date : 18 Nov.
Time : 1500 Hrs.
Location : Mumbai Airport.

Seq of events
1. I booked an ola Cab
2. Swift Desire was allocated to me & I contacted the driver. He came to pick me up & I loaded the baggage in it. The otp did not work. So strange.
— Sms fm Ix-Olacabs recd is reproduced below.
Sukhvinder ([protected]) is on the way in a White Swift Dzire MH46AD1466. Please reach Terminal 1B to start your ride.
Once you board the cab please share OTP-9378 with driver to start trip.
— soon after I got a call from another...
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — driver cheated me I need refund

 Bharathi.J on Nov 17, 2017
I booked ola auto from villivakkam jaganathan nagar to kolathur bhavani nagar total fare is 29 only but he collected cash amount of rs.30 and also my ola money of rs.29 is deducted from my wallet he cheated me and shouted me to give so i gave cash to that driver i need my amount refund my amount of rs.29 to my wallet

and also the auto number is differ
driver name -usman.AR
CRN [protected]
auto name -Bajaj RE

dont cheat us like this it is repeatedly happened to me. refund my amount

his attitude was very rude to me...
Complaint comments  Read comments Complaint category Other

Ola Cabs / Ani Technologies — driver cheated and collected high amount from me

 Bharathi.J on Nov 17, 2017
I booked ola auto from villivakkam jaganathan nagar to kolathur bhavani nagar total fare is 29 only but he collected cash amount of rs.30 and also my ola money of rs.29 is deducted from my wallet he cheated me and shouted me to give so i gave cash to that driver i need my amount refund my amount of rs.29 to my wallet

and also the auto number is differ
driver name -usman.AR
CRN [protected]
auto name -Bajaj RE

dont cheat us like this it is repeatedly happened to me. refund my amount

his attitude was very rude to me...
Complaint comments  Read comments Complaint category Other

Ola Cabs / Ani Technologies — account blocked without proper reason

 vivekclt on Nov 17, 2017
Ola Has blocked my account on 16-nov-2017 saying that multiple cancellation happened on same day.Actually there was only one auto cancellation done by the driver not from side on 16-nov-2017. After that I updated the cancellation reason in the app and booked another trip. Don't know why my account is blocked after that. When I asked them for the reason below is the reply I received.
"We would like to inform you that it is completely system automated and there is no manual intervention. Hence, we will not be able to share any further information and will not be able to unblock the account."...
Complaint comments  Read comments Complaint category Taxi

Ola Cabs / Ani Technologies — unable to add debit card

 sarfu kagzi on Nov 17, 2017
ICICI bank and Ola are cheating customer by giving offers on collaboration. ICICI gave a coral plus debit card with 249 monthly maintainance fees stating that I will get 1st 40 rides as Ola select rides in a year. For this I just need to add my coral plus card to Ola app. Ola does not let me add my card and they say it’s for privileged customers only. Ola send message to add card and cs says it is promotional message. Please help stop these people conning the customers like this....
Complaint comments  Read comments Complaint category Taxi

Ola Cabs / Ani Technologies — ola cancellations and driver issues

 Ansh 77 on Nov 16, 2017
Many a times it happened that drivers dont inform about ride cancellations and they simply do not come for pick up.once it happened that at 8 30 pm I had to call customer care to cancel ride of morning 10 am which was still shown as scheduled!

Each time when raised this to Ola, the same point said that feedback being taken & will take actions sobthat such issues won't occur again, but no substantial actions being taken and issue is recurring

Really pathetic and difficult to face sitution it becomes as you don't get conveyance in morning rush hrs.
That impacts...
Complaint comments  Read comments Complaint category Travel & Vacations

Ola Cabs / Ani Technologies — payment credit regarding

 Premchand P on Nov 16, 2017
I have made a payment credit from my account using the ola app.in this the payment has been debited from my account but the amount is not credited in my ola account. Payment transaction reference number is given below
1.[protected]
2.[protected]
In this transaction one amount has been credited my ola account but another one amount is reflected.
Kindly check and credit the payment to my account as soon as possible...
Complaint comments  Read comments Complaint category Banks

Ola Cabs / Ani Technologies — complaint ola

 Vijayalakshmi Swamy on Nov 16, 2017
Ola cabs / ani technologies — payment.

1 review
Vi vijayalakshmi swamy on nov 13, 2017
Submit a complaint
I took a ola rental ride on oct 16th 2017. And i made d payment through cash. Yet ola is asking me to make the payment again. I called the diver to know what happened with the payment. But the diver kept disconnecting my calls. I called and raised complaint twice to ola but no response. This is sickening to know how incompetent ola is.. Disgusted with the entire situation.. I have been an ola custom for a really long time.. And this is not something i expected...
Complaint comments  Read comments Complaint category Tax Services

Ola Cabs / Ani Technologies — cheating customers for by showing false prices and charging higher fares

 rajhanschinmay on Nov 15, 2017
I tried to book a ride. I selected micro cab. It shown inr 197/- as the fare. When i was watching, suddenly a msg. Came that buy a ola pass to get this for 127/- and upon clicking it took me to share pass buying screen. I purchased the pass worth inr 30/- whatever shown on the screen. Later when i came back, it gave a msg., pass is not valid for this ride, so cannot be applied. So i ended up paynig inr 197 + 30/- = 227/- instead of inr 127/-.
Upon writing to them, they said, i should go to google maps and find distance myself. I should purchase pass by my choice as their app is buggy and...
Complaint comments  Read comments [1]Complaint category Taxi

Ola Cabs / Ani Technologies — imposing fine on cancellation of booked taxi

 sazida on Nov 15, 2017
The ola taxi which has been booked on 5th nov. 2017. That was cancelled by taxi driver and not by me. Your taxi driver argued and denied to come. One more comlaint is also there, your app do not provide the exact pick up location when i mention the address in your address bar. For 564 9/b saket nagar bhopal it provide the location 3a /3b saketnager bhopal. Or some where ahead from saket nagar panchwati shopping complex.
On this issue only your driver argued with me. This is a serious issue. Kindly see to it. Unnecessary the customer should not be bothered....
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — cancelled my ride

 Mirthula Mirthu on Nov 15, 2017
Today i book a ride (Auto) without any information how he can cancel the ride and i call backed and asked him why you cancel the ride he says "for giving 30rs why i need to come" is this the way u treat a customer. And for the name sake you giving the offer and putting advertisement to attract the people and their is no use of it utter waste of your service. If your not going to take any action on him.. I will just posted in the social media about this.....
Complaint comments  Read comments Complaint category Other

Ola Cabs / Ani Technologies — drivers deliberately cancelled by booking by not accepting me till 5 minutes waiting period

 Ashish R. Panat on Nov 14, 2017
Dear,
I had a bad experience at pune airport on 11th night as i kept waiting for ola driver. The drivers were very much on spot but avoided me even after talking to me on phone and in person. Kept waiting for five minutes to get my booking cancelled. It got repeated for three drivers. I am fined rs 50 for cancellation. At last i had to travel by uber. It was from 1.30 am to 2.30 am in night. Feel hurt. Unfortunate. I refuse to pay fine amount and shall keep ola as last priority please.
Prof. Dr. Ashish panat...
Complaint comments  Read comments [1]Complaint category Credit Cards

Ola Cabs / Ani Technologies — charged without taking the ride. drive stopped the ride abruptly.

 Harsh Mapara on Nov 14, 2017
I was charged for a ride which i did not take. The driver took the otp and then denied my trip. On complaining to ola they say they take action regarding the driver but what about my refund?? I paid for a trip which i didn't take. Need my refund asap.

I was charged for a ride which i did not take. The driver took the otp and then denied my trip. On complaining to ola they say they take action regarding the driver but what about my refund?? I paid for a trip which i didn't take. Need my refund asap....
Complaint comments  Read comments [2]Complaint category Car Rental

Ola Cabs / Ani Technologies — charges collected without taking a ride

 raghu_ra on Nov 14, 2017
I have taken a ride on ola rental crn [protected], as there was a problem immediately i tried to cancel and as i was unable to cancel the trip i had asked the driver to cancel the trip, he had cancelled the trip and said that i had to pay inr 1328, even the cab has not gone for a metre from the boarding point. When i called the ola customer care, they are un professional and said nothing can be done. With out using any services i had to pay 1328 rs, even i had raised complaint on the website but no use. Request you to look into this and be a professional company....
Complaint comments  Read comments Complaint category Taxi

Ola Cabs / Ani Technologies — ola app squeezing the customer's money in the form for unnecessary data usage

 KiranReddy1808 on Nov 14, 2017
Why location should be enabled to open ola app? This is rediculous; i just wanted to add money to my ola wallet but when i open ola app, it's asking to enable location. Enabling location to add ola money, updating profile, view rides history, and as per new rbi guidelines everyone should do kyc to add ola money, for all these activities why to enable to gps location?

Enabling gps location is consuming my internet, and my money is getting wasted. Location should be enabled only when i tried to book my ride. Seems like, there is huge scam involved in it between ola & telecom operators...
Complaint comments  Read comments [1]Complaint category Taxi

Ola Cabs / Ani Technologies — peak hour charges.

 Parthi$ on Nov 14, 2017
I booked a ride to chennai airport from perambur (23.1 kms) on 14 nov 2017 at 11 am. I have been charged 2.5 times in the name of peak hour charges without any intimation while i confirmed the booking. I am very much distressed over such an incident since i would have opted for some other option rather than paying such a huge amount for my journey. Please do all that is necessary....
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — ola money wallet gets blocked incorrectly.

 Bhagyashree Kunte on Nov 14, 2017
This harassment of ola has started since 23rd october, my ola money account shows 0 balance, when called customer support they say that they have received cyber crime notification against the txn. Why this is not informed to me by any call /mail??? After calling several times they unblocked it and apologized for their mistake as the txn was not from my card. But what is the use of apology when the same thing happens every time i recharge my ola money wallet. Today is the third time my ola money account is blocked and i got the same reason from support that they received the cyber crime notification...
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — my account is blocked with no reason

 ashutosh 6144 on Nov 13, 2017
All of a sudden my account was blocked on 10th nov and with no reason at all. My ola money is also blocked. I have sent 7-8 mails but no reply. They are not giving any reason also as to why my account is blocked.
They are such a shameless people that they are cheating their old dedicated customers. I don't know why not any senior official read all this and take action. Are they not bothered about reviews and rating. All are sitting dumb....
Complaint comments  Read comments Complaint category Taxi

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