Ola Cabs / ANI Technologies Complaints & Reviews

I booked an Ola cab for my aged parents, and the experience was shocking and completely unacceptable. The cab had a broken window, glass pieces inside, and was in a very messy condition. Midway through the journey, traffic police stopped the driver because he did not have a driving licence or proper documents.

Even after this, the driver forced my parents to pay the full fare (₹711) and asked them to book another cab on their...

I booked an Ola ride on 5nov from Indira Gandhi T1 to New Delhi railway station .The estimated fare shown on the app was ₹501, but the driver overcharged me and the final fare was ₹1995], which was much higher than what was displayed before booking.

I raised the issue through the Ola app and customer support but did not receive any satisfactory response or refund. This is clear overcharging and misleading pricing practice.br...

Dear sir,

CRN Number: [protected]
OLA Request Number: 15467675

I have booked cab on 4th of October at approx. 11:30 pm. At the time of booking it shows cab will reach within 4 min. I have wait more than 10 min. In between booked cab number changed 2 times. So I have cancel it and book cab from another cab provider.
I have raised complain about the same and got confirmation from customer support...

I have OLA S1 pro electric bike. My scooter is having some issue with the display. My scooter is not getting started. Showed to the nearest service station, they said some issue with the BCU. Currently BCU is not available they are saying. Kept my bike for 8 days at their service station. Now they are saying that this service station is closed and they cannot check the issue. Went to nearest other OLA service station they say ticket number...

I buy ola scooty but after 1 year and 2 month my state subsidy is not claimed by ola company. I also visit my rto, they inform me that ola company is not login subsidy claim of your scooty. I many time claim to ola company but there is no solution.
please help
chetna sahu
mob [protected]
ola scooty registration no - CG11BM7890...

I hope this email finds you well. I am writing to request the activation of the e-SIM for my EV. I have raised this query multiple times via
the Ola backend support system, but unfortunately, I have yet to receive any acknowledgement, response, or resolution to my issue.
I would greatly appreciate it if you could prioritize my request and provide assistance at the earliest convenience. If further details are
required from my end to facilitate the activation, please let me know.
I look forward to your prompt response and assistance in resolving this matter.
My vehicle number is MH 47 BR 6654
Chassis Number: P53AWDCC6DBA04591
Previously also I have raised the same concern but not recieved any response. Attached the mail chain.
Once I visited the service center with the ticket they said backend team is responsible for action and they will take care of it. But not
received any response from your side.

Payment got deducted from ola postpaid, but driver also take UPI because he said his ola account is blocked & not showing amount.

Why should I pay twice if I already pay though UPI and having proof, kindly ensure driver has active account or not. As a customer I can't know his account is blocked. He shows me that's why I pay him through UPI.

I raise a ticket several times but without any resolution...

Dear Greivance Team, I am raising a formal complaint regarding my Ola S1 X Plus (VIN: P53BADCA3CMA05007), purchased on 26th December 2023 (Invoice No. RJ[protected]. Along with the vehicle, I also purchased your Extended Comprehensive Warranty Plan (Invoice No. RJ38078820, dated 27th December 2023) covering the scooter, charger, and other major components. The warranty is valid from 18th January 2027 to 17th January 2029, but the vehicle is...

AP39UA6437 phone number [protected] please resolve...

I recently placed an order on the Ola Food app, but it has been significantly delayed beyond the estimated delivery time. Unfortunately, I have not received any proper updates regarding the delay, and I am unable to get assistance through your support channels.

Order Details:

Order ID: ONDC_796343NX53PN

Restaurant Name: Just fresh point

Order Placed At: 5.16 - 03/04/2025

Estimated Delivery Time: 6.22
They doesn't give any support and they automatically close my complaint ticket and I am unable to connect with any customer care executive. Please help me

Dear Ola Team,

I booked a ride from Lakdi Ka Pul to Veera, Kapila Nagar, with a fare of ₹158. I made the payment via PhonePe, but it showed as "Payment Pending." The driver informed me that he had not received the payment and requested me to pay again, assuring that he would refund the first transaction if it was later received.

Since the initial payment was eventually processed, I kindly request a refund...

1. Facing multiple technical issues in ola electric scooter. I've raised multiple tickets for the same but every time ola service center engineers make different types of excuses and I have to return without solution.
2. The service centre team never share escalation matrix, so that a customer can escalate.
3. I've raised tickets on call, email but their response is always poor.
4. My another issue is- my mobile number has changed and old mobile number doesn't exist. When I asked them to change my mobile number, they asked me back to login the app and change the number. This is so senseless because no one can login the app if the registered mobile number isn't active because I can't receive OTP.
5. I informed them that my old number isn't active, but then they did not reply.
6. I emailed to grievance officer for quick help but no response from their side ass well.
7. My current ticket numbers are[protected]/07721504/[protected]many more unresolved tickets in last few months)

Outstation audit is pending
Me Ola me prime Sedan ki car chalata hu aur mere Ola partner App me duty settings par outstation rental category ko on kar k apply kar raha hu to. Outstation audit is pending ye likh k aa raha hai par outstation rental category on nhi ho raha hai please meri problem ko thik kar do.

I recently ordered a Chicken Peri Peri Rice Bowl from California Burrito via Ola Food, but the order I received had no chicken at all—just plain rice and greens. This is completely unacceptable and feels like a scam.

Order Details:

Payment ID: Idpay_PqKkSIi4lc7Ggi
Date: 01-Feb-2025...

On 24th Jan, 2024 around 6.46pm I completed the Ola ride and paid the fare of Rs. 387 to anitechnologies205.[protected]@axisbank and transaction id is T2501241943444691276681

However, soon after the driver called me saying he has not received the money and it shows the customer has to pay the cash.

I tried multiple ways to to reach out to Ola support but it is just the bots sending auto replies .

The driver...

I have not got any receipt for November rides in ola. I need to submit invoices to claim travel expenses.

I need invoice in my email for Entire Month of November...

Dear Executive,

I am using OlaCab App since last 8 years. I am facing problem with post paid Ola Money. I was required to pay money for use of Ola Cab on 09 Nov. On 07 Nov, I tried and found that app was asking me to put Lock on Mobile. I donot wish to put lock on Mobile being senior citizen. This was informed to OlaCabs complaint, grievance and even support of Ola Cab and Money, both on mail on 08 Nov, 09, 11, 13, 14 and...

I have already tried to resolve the issue with Ola Support but there has been no resolution yet. Ola Cabs have been repeatedly calling on my number harassing me asking to pay the pending due amount.

Incidents:
I have traveled in Mumbai sometime back in 2024 by booking an auto using Ola app and the driver asked me to pay through cash which I did after the trip ended. But then Ola app asked me to pay the amount which I...

Please be informed that I had an horrible auto experience via Ola. I booked an auto on25th Oct at 5.33 pm from LDA colony to A- block where an estimate of Rs161-Rs167 will be charged was shown.

The auto driver picked us and almost at 3 kms away of my actual destination, he stopped the auto and started saying that its showing your ride will end here. I stated that's not possible as I have booked till A-block and showed my app where it was clearly showing as a red dot that my ride will take 3 mins more to reach. So he stated back that if he will end it here it will end automatically. I said to take me where my actual destination is showing.
On reaching my destination he asked me to pay him Rs 200/- for travelling extra. I stated I will not pay any extra amount as its clearing showing in my app that I have to pay 161-167 and i am ready to pay 167 but not more than that. He argued more but then agreed to take 167. I asked him to give me UPI so he stated only cash so i gave him the cash.

Such kind of cheaters and scammers are working as drivers in ola. I tried to raise a complaint through your app but there was not a single option to do so. There was only 1 automated revert coming as thanks for the feedback.

Please take accountability of your drivers. This is the last time i am using your app.

Pathetic service overall. Highly disappointed.

Dear Ola Customer Service,
I am writing to express my growing concerns regarding the service issues in Chennai. It has come to my attention that drivers have been consistently charging a minimum of Rs. 50 extra on top of the actual fare amount, which is becoming quite a burden for customers.
Additionally, I have attempted to lodge complaints through the Nodal and Grievance Desk, but unfortunately, it seems that my concerns are...