Ola Cabs / ANI Technologies Complaints & Reviews

I have OLA S1 pro electric bike. My scooter is having some issue with the display. My scooter is not getting started. Showed to the nearest service station, they said some issue with the BCU. Currently BCU is not available they are saying. Kept my bike for 8 days at their service station. Now they are saying that this service station is closed and they cannot check the issue. Went to nearest other OLA service station they say ticket number...

I buy ola scooty but after 1 year and 2 month my state subsidy is not claimed by ola company. I also visit my rto, they inform me that ola company is not login subsidy claim of your scooty. I many time claim to ola company but there is no solution.
please help
chetna sahu
mob [protected]
ola scooty registration no - CG11BM7890...

I hope this email finds you well. I am writing to request the activation of the e-SIM for my EV. I have raised this query multiple times via
the Ola backend support system, but unfortunately, I have yet to receive any acknowledgement, response, or resolution to my issue.
I would greatly appreciate it if you could prioritize my request and provide assistance at the earliest convenience. If further details are
required from my end to facilitate the activation, please let me know.
I look forward to your prompt response and assistance in resolving this matter.
My vehicle number is MH 47 BR 6654
Chassis Number: P53AWDCC6DBA04591
Previously also I have raised the same concern but not recieved any response. Attached the mail chain.
Once I visited the service center with the ticket they said backend team is responsible for action and they will take care of it. But not
received any response from your side.

Payment got deducted from ola postpaid, but driver also take UPI because he said his ola account is blocked & not showing amount.

Why should I pay twice if I already pay though UPI and having proof, kindly ensure driver has active account or not. As a customer I can't know his account is blocked. He shows me that's why I pay him through UPI.

I raise a ticket several times but without any resolution...

Dear Greivance Team, I am raising a formal complaint regarding my Ola S1 X Plus (VIN: P53BADCA3CMA05007), purchased on 26th December 2023 (Invoice No. RJ[protected]. Along with the vehicle, I also purchased your Extended Comprehensive Warranty Plan (Invoice No. RJ38078820, dated 27th December 2023) covering the scooter, charger, and other major components. The warranty is valid from 18th January 2027 to 17th January 2029, but the vehicle is...

AP39UA6437 phone number [protected] please resolve...

I recently placed an order on the Ola Food app, but it has been significantly delayed beyond the estimated delivery time. Unfortunately, I have not received any proper updates regarding the delay, and I am unable to get assistance through your support channels.

Order Details:

Order ID: ONDC_796343NX53PN

Restaurant Name: Just fresh point

Order Placed At: 5.16 - 03/04/2025

Estimated Delivery Time: 6.22
They doesn't give any support and they automatically close my complaint ticket and I am unable to connect with any customer care executive. Please help me

Dear Ola Team,

I booked a ride from Lakdi Ka Pul to Veera, Kapila Nagar, with a fare of ₹158. I made the payment via PhonePe, but it showed as "Payment Pending." The driver informed me that he had not received the payment and requested me to pay again, assuring that he would refund the first transaction if it was later received.

Since the initial payment was eventually processed, I kindly request a refund...

1. Facing multiple technical issues in ola electric scooter. I've raised multiple tickets for the same but every time ola service center engineers make different types of excuses and I have to return without solution.
2. The service centre team never share escalation matrix, so that a customer can escalate.
3. I've raised tickets on call, email but their response is always poor.
4. My another issue is- my mobile number has changed and old mobile number doesn't exist. When I asked them to change my mobile number, they asked me back to login the app and change the number. This is so senseless because no one can login the app if the registered mobile number isn't active because I can't receive OTP.
5. I informed them that my old number isn't active, but then they did not reply.
6. I emailed to grievance officer for quick help but no response from their side ass well.
7. My current ticket numbers are[protected]/07721504/[protected]many more unresolved tickets in last few months)

Outstation audit is pending
Me Ola me prime Sedan ki car chalata hu aur mere Ola partner App me duty settings par outstation rental category ko on kar k apply kar raha hu to. Outstation audit is pending ye likh k aa raha hai par outstation rental category on nhi ho raha hai please meri problem ko thik kar do.

I recently ordered a Chicken Peri Peri Rice Bowl from California Burrito via Ola Food, but the order I received had no chicken at all—just plain rice and greens. This is completely unacceptable and feels like a scam.

Order Details:

Payment ID: Idpay_PqKkSIi4lc7Ggi
Date: 01-Feb-2025...

On 24th Jan, 2024 around 6.46pm I completed the Ola ride and paid the fare of Rs. 387 to anitechnologies205.[protected]@axisbank and transaction id is T2501241943444691276681

However, soon after the driver called me saying he has not received the money and it shows the customer has to pay the cash.

I tried multiple ways to to reach out to Ola support but it is just the bots sending auto replies .

The driver...

Dear Executive,

I am using OlaCab App since last 8 years. I am facing problem with post paid Ola Money. I was required to pay money for use of Ola Cab on 09 Nov. On 07 Nov, I tried and found that app was asking me to put Lock on Mobile. I donot wish to put lock on Mobile being senior citizen. This was informed to OlaCabs complaint, grievance and even support of Ola Cab and Money, both on mail on 08 Nov, 09, 11, 13, 14 and...

I have already tried to resolve the issue with Ola Support but there has been no resolution yet. Ola Cabs have been repeatedly calling on my number harassing me asking to pay the pending due amount.

Incidents:
I have traveled in Mumbai sometime back in 2024 by booking an auto using Ola app and the driver asked me to pay through cash which I did after the trip ended. But then Ola app asked me to pay the amount which I...

Please be informed that I had an horrible auto experience via Ola. I booked an auto on25th Oct at 5.33 pm from LDA colony to A- block where an estimate of Rs161-Rs167 will be charged was shown.

The auto driver picked us and almost at 3 kms away of my actual destination, he stopped the auto and started saying that its showing your ride will end here. I stated that's not possible as I have booked till A-block and showed my app where it was clearly showing as a red dot that my ride will take 3 mins more to reach. So he stated back that if he will end it here it will end automatically. I said to take me where my actual destination is showing.
On reaching my destination he asked me to pay him Rs 200/- for travelling extra. I stated I will not pay any extra amount as its clearing showing in my app that I have to pay 161-167 and i am ready to pay 167 but not more than that. He argued more but then agreed to take 167. I asked him to give me UPI so he stated only cash so i gave him the cash.

Such kind of cheaters and scammers are working as drivers in ola. I tried to raise a complaint through your app but there was not a single option to do so. There was only 1 automated revert coming as thanks for the feedback.

Please take accountability of your drivers. This is the last time i am using your app.

Pathetic service overall. Highly disappointed.

Dear Ola Customer Service,
I am writing to express my growing concerns regarding the service issues in Chennai. It has come to my attention that drivers have been consistently charging a minimum of Rs. 50 extra on top of the actual fare amount, which is becoming quite a burden for customers.
Additionally, I have attempted to lodge complaints through the Nodal and Grievance Desk, but unfortunately, it seems that my concerns are...

I have already complained 2-3 times on the app and tried calling customer care too, but they aren't helping me with my issue. My scooter hasn't been turned on since last 15 days and its handle locked that's why I'm not able to move it to service station so i have already called and booked their Road Side assistance but they canceled my booking without solving the issue and even after booking for second time they aren't responding. I had called...

I booked an Ola S1 Pro 2nd Gen bike on 9th August 2024, with Order ID OET-[protected]-HIF859. A payment of ₹1, 47, 299/- was made on the same day (attached is the payment confirmation for your reference). The delivery was initially expected on 12th August 2024, as per the email confirmation received. However, the delivery of the vehicle has now been delayed by 18 days. I have been consistently following up regarding this delay, but unfortunately, I have not received any clear answers or solutions to my concerns from the customer care team. This continuous follow-up should not be necessary—it is the responsibility of the company to ensure timely delivery, and it feels as though my concerns are falling on deaf ears. Buying a scooter should not be such a cumbersome process. I kindly request your intervention in this matter and would greatly appreciate it if you could help expedite the process and ensure that the necessary actions are taken.

I recently placed my scooter in vacation mode for approximately three months. Upon attempting to start the scooter, I encountered difficulties, and it failed to power up. I promptly contacted Ola customer care multiple times, seeking assistance. Despite my efforts, the response from customer care was inadequate, prompting me to escalate the matter on Twitter. Following my Twitter escalation, I received a call from customer care, and they scheduled a tow for the next morning. Unfortunately, the scooter was towed in the afternoon, causing further inconvenience. There was a miscommunication between the tow company and Ola regarding the drop-off location (Location A vs. Location B).Upon visiting the service center, I was surprised to find that no one had inspected my scooter.
After insisting on a thorough check, the service center informed me that the issue lies with the battery. They quoted a repair cost of ₹25, 000 for battery replacement. However, my scooter’s battery is still within the warranty period. Regrettably, due to an issue with the Ola app (which has not been in sync for the past 3-4 months), I cannot display the vacation mode status to the service center staff. I am puzzled by the request to pay for a warranty-covered repair. If I must bear the cost, what purpose does the warranty serve? Ola’s reputation as a reputable company led me to expect better customer care and support.

I urge fellow Ola scooter owners to exercise caution.
The poor customer care experience and the substantial charge for a warranty-covered part are disappointing.
As a loyal customer, I did not anticipate encountering such challenges.
I sincerely hope that Ola Electric takes steps to improve its customer service and ensures that warranty-related issues are handled promptly and transparently.

Mera outstation nhi kula h audit pending Bata raha h outstation duty on line kare