Ola Cabs / ANI Technologies Customer Care
ANI Technologies Pvt. Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
6946
COMPLAINTS

Ola Cabs / ANI Technologies Customer Care

ANI Technologies Pvt. Ltd.

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Address
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 6735 0900  [Regd Office]
up
1788
down
707
up
461
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234

Fax:
Fax:
+91 80 6735 0904  [Regd Office]

Additional info
Registered Office
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru 560034
Tel: +91 80 6735 0900
Fax: +91 80 6735 0904

Headquarters
Maruthi Infotech Center, A Block - 5th Floor, Challaghatta, Bengaluru 560071
Tel: +91 80 4665 5300

Customer satisfaction rating
2%
Complaints
6946
Pending
0
Resolved
113
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / Ani Technologies — ola outstation grievance

 Ekta Rijhwani on Oct 19, 2019
I had booked an Ola outstation from Ahmedabad to udaipur. The driver picked us up and post 3km said that since it's udaipur and his is a cng car he will not go at 3 in the night. This entire process took half an hour and it was 3:30.
So my husband and I were stranded in the middle of the road at 3:30 am in the morning at the Ahmedabad udaipur highway. Called ola executive and zero help. Zero customer grievance resolution . All they did was call the driver and ask him and get back to me with reason of cancellation. Also I was asked to pay for the 3km additionally and was charged for the same...
Complaint comments  Read comments Complaint category Taxi

Ola — never got refund for my trips ola

 Avyas09 on Oct 18, 2019
Ola has been tormenting me with follow up calls and msgs about clearing ola credit but they have not refunded me for the trips i did not take and for harassment by driver. These complaints were raised by me on the ola app in 2017.
I have also started receiving msgs from your end every 30 minutes. If you take up the case of ola without understanding how they treat their customers, then you will also be made to the harassment case.
Please ask ola to refund my money first....
Complaint comments  Read comments Complaint category Unauthorized charges

Ola Cabs / Ani Technologies — no cooperation from management end

 Agni70 on Oct 18, 2019
My mobile number is [protected] and i have regularly using olacabs. On sep 12, 2019 at 8.00 pmi had booked cab at visakhapatnam. I had paid rs. 248/- and left the cab. Crn [protected].

Later, the same has been shown and demanded. When i was in kolkata, i was refused the booking unless paid rs. 248 + 3 as interest. I have cleared the amount and then only booking took place.

I want you to refund the money into ola money account.

Secondly, i have an amount of rs.1371/- in my wallet. I want you to transfer the amount to my ola money account and resolve this...
Complaint comments  Read comments Complaint category Car Service Centers

Ola Cabs / Ani Technologies — double money charged ola pay and, cash also ola not resolving.

 Anckur Goel on Oct 18, 2019
I get one of my friend dropped and paid 500 to driver, and rest i saaid i will pay through paytm total bill, but 500 was deducted from my ola money and 500 i paid, where as bill was 720 approx.

Ola did not gave any resolution, instead putting late fees on ola pay.

I paid to driver 500 rupees and also 500 deducted from my ola money, total bill was 720 inr approx. Ola did not did any resolution and every day asking for late fees....
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — why a second payment for the same ride

 jai kishore bareria on Oct 17, 2019
The problem with Ola cabs started in January, 2019. I booked a cab and the fare was Rs.298/=. The driver asked me the money and I paid him cash Rs.300/=. A few days later the Company sent me SMS regarding an outstanding bill of Rs.298/=. At that time I learnt that a Post Paid account was created and linked to my mobile no.[protected].
Since I was never in favour of any Post Paid account, I requested the Company to close/delete that Post Paid account vide my emails to them on 31.01.2019(2 mails), on 02.02.2019 & on 07.02.2019.
They just gave the computorised reply that our team is looking...
Complaint comments  Read comments Complaint category Taxi

Ola Cabs / Ani Technologies — regarding high fare and driver

 nitwa on Oct 17, 2019
I booked ola cab on 12 oct 2019 from igi airport to haldwani. The car was swift dzire up16t2871 with confirmation id crn [protected]. The driver named pawan kumar at the time of booking the fare displayed was 5225/- but at the time of end of ride it was 6625/- after paying each toll and taxes driver took extra 365/- of parking charges of airport. Driver was continuously on phone at the time of riding, he took extra route at time of exiting delhi and ghaziabad by telling that traffic was too heavy at the usual one. He took local street inspite of good highway in midway after requesting him alot he...
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — complaint for excess charge of rs 1000

 ubhejib on Oct 16, 2019
My son booked a cab for me, my wife and daughter from Bhandup West to Ambegaon Pune on 15 Oct 2019 by making advance payment. He went to USA. Cab and cab driver details were not sent either to me or my son. Cab came after so many calls exchange and dropped us at destination. However surprisingly enough, my son was charged extra RS. 1000/-. My son told that bill showed 255 Kms whereas from Bhandup West to Ambegaon Budruk distance is 155kms. Driver has cheated us.My son being at Amsterdam cannot make call. There is no customer care no. of Ola.Available numbers are either wrong or incoming calls whereof...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

Ola Cabs / Ani Technologies — charged a very high extra fare for additional kms and time for outstation ride although travelled very few kms due to a medical emergency.

 Snehasis Paloi on Oct 16, 2019
Please see attached the breaking of the charges ola cab has applied for my outstation ride thoroughly. I have charged for 236.72 km, although i have only travelled for 75 km as after only the 37 km of my outstation trip, we have to return back to pickup location due to a medical emergency.

It is totally unjustified that i have to paid for additional distance 162 km (Which i have not travelled in reality) and additional time fare for 1 hr as this type of situation or, delay may happen if there is any road accident on highway or, any medical emergency.

Also as per ola...
Complaint comments  Read comments Complaint category Unauthorized charges

Ola Cabs / Ani Technologies — regarding the worst service by ola and not providing refund of amount

 Sonu20009 on Oct 15, 2019
The ride was taken on 24/09/2019 where double payment was debited by my google pay upi. When i raise a complain regarding that on 1st october they said you will get it bavk in within 7 days but the amount not recived mailed them all the details regarding entry like scareen shot of google transcation and bank statement also but till now the refund has not been given to me
The complain number was[protected] which is not resolved till now.
Just want to inform the ola support about that i will going to file case against them in consumer court regarding therir behaviour and mental torcher.
Complaint comments  Read comments [1]Complaint category Car Rental

Ola — wrong billing for ola postpaid services

 Saurabh Amit on Oct 15, 2019
Hi everyone,

In the moth of june 2019, i have used ola post paid services two times. For the first services i had paid the money. For the second ola post paid services i didn't cleared the amount, untill ola gangsters forced me.

{ in june month for the second service availing period, for a ride i had paid a cash of rs. 592.00 to the driver, in parallel to this the ola post paid serviceshas deduced the same amount from the post paid wallet.
I have got several calls from your ola team, to clear the amount. Every time i request them to do the settlement of the...
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — asking for ride payment even after paid to drive after ride

 Prashant Omer on Oct 15, 2019
I booked and ride with ola outstation (Mini outstation - silver beat) from my location indore to omkareswar on may 11, 2019 (Cnr [protected]).
Ride fare was rs.1726. We started and completed the ride on same day evening at around 7 pm may 11, 2019.
After the ride i paid driver (Kamal) rs.1800 (Including a small bonus for him) and we closed the ride.
Now, after a couple of months i again tried to book a ride with ola but it started to ask me to pay rs.1726 of that previous ride.
Next day i submitted a support query for this to ola support and by next day i got a response...
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — regarding my ola postpaid money fraud

 Ankit31r1 on Oct 15, 2019
I used ola cab app and there is one feature coming in it ola postpaid money they give me 500₹ and not telling me anything about it that you have to pay it in future or anything just give me that so i used it i think it is any kind pramotion money or anything else after consumption of all money they start messaging me to pay the money and. After few day amount is increases day by day and i have complaint it so many time to them but they didn't give any response now they start threatened me by messaging these messages

"hi, legal action might be taken for your unpaid dues with ola....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Ola Cabs / Ani Technologies — complaint against payment already paid

 Ajayadhana91 on Oct 15, 2019
* i took an ola bike on 24 september, 2019 at 7 pm. And paid rs. 57 through paytm to bike rider. Now i am getting reminder from ola to pay outstanding balance of rs. 57 (Which is already paid).
* issue comes, when i am not able to book ola cab due to outstanding payment.
* i have tried several ola customer care number, several times to get my problem resolved, but unable to contact customer care executives....
Complaint comments  Read comments Complaint category Taxi

Ola Cabs / Ani Technologies — ola cab fare breakup

 Deb Jyoti Das on Oct 14, 2019
The cab share company charged me 181 rupees for a 1.2 kilometre trip. Aside from 44 rupees of station parking charges, the fare breakup was horrendous. In a city where it is the only cab share company, this kind of attitude is disturbing for the end customer.
On top of that, the customer care service is very ill equipped and is not helpful at all....
Complaint comments  Read comments Complaint category Taxi

Ola Cabs / Ani Technologies — excess travel charges

 D K Rathee on Oct 14, 2019
Hi

I booked Ola Rental for my father on 4 Oct 2019. Since my father wanted to travel from my house(H No 690B, Sector 23, Gurgaon) to Mini Secretariat and come back which is approx. 10 Km(one side) and travel time is 20-25 min(one side). I opted for Ola Rental mini for 2 hours and 20 Km which would have sufficed my requirement.

Ola has a process of giving two OTP for any rental booking. One OTP is used for starting the ride and another one is used for closing the ride.

Now my cab arrived at time, took my father to destination(Mini Secretatriat, Gurgaon),...
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — cancellation of scheduled ride

 sangm on Oct 14, 2019
I did an advanced booking (One day advance) for a prime suv from ola, thinking that i can trust the service. When i called the driver 10 minutes after the scheduled time, he said he is almost 10 km away from the pick up location and he got the info for this ride few minutes back only. I still waited hoping that at least scheduled rides would be serviced, even if delayed. To my utter shock, after some 20 minutes he cancelled the ride.
Dont understand why ola is providing this scheduling /rental service if they cannot oblige to the customer request. At this last minute, i could not arrange...
Complaint comments  Read comments Complaint category Car Rental

Ola Cabs / Ani Technologies — the cost of the ride

 Amar Bir on Oct 14, 2019
Usually i am charged around 500 too 550 rs... Fr my 40 km odd trip from rajouri garden to skyview corporate park office. Today it was rs.997.. Almost the double.. And there was no traffic in the route as it wad 7 -05 am... This is a pure loot and truly speakkibg i am highly dissatisfied with these high charges. The ola cabs are aactually charging way too high even in off peak hours and in an absolutely normal situation...
Complaint comments  Read comments Complaint category Taxi

Ola — charged for not taken trips

 Divya Solleti on Oct 14, 2019
Hi,
I have opted for ola postpaid service. I didnt use that for one month apr 2019. But 410 rs money got deducted against som realestate company which is not initiated by me. I have complained already to ola regarding this. This stupid ola people keep on messaging and calling for that money with 100+ rs as fine. I am getting so many messages daily that they will legal action if i dont pay money for them which i didnot use actually. When i call those number, no one is picking up call. Useless cab service which i will never use again. I have asked ola representative to look into the concern...
Complaint comments  Read comments Complaint category Tax Services

Ola Cabs / Ani Technologies — attitude of ola driver

 Sonalika Singh on Oct 14, 2019
I booked a cab to arrive at a specific address (Near girls hostel) in pune. After few minutes i called the driver to ask for the time he will take to reach at the location. He picked up the call and told to arrive in 2 minutes. After 2 minutes, he arrived near the location and stopped the car. I call him 20 times to reach at the specified spot but he did not receive the call at all. Thereafter, he drove the car in front of me. It caused me a lot of inconvenience. I had to reach the pune airport and was already getting very late. But this unbecoming behavior of the driver led me to book another cab...
Complaint comments  Read comments Complaint category Taxi

Ola — charges changed automatically from booked time and dropped time during ride how it was changed

 sdsk on Oct 13, 2019
Hi team
I booked one cab from gurappanapalya to immadihalli when i booked it was 326 after ride completed it was changed to 416 during ride how it was changed. What is this fraudulent may i know the clear details of this.
I booked with ph. No.[protected]
I am a ola customer since 6 months i didn't see this type of fraud. Whene ever the ride is starts price will be fixed but this time what happend i dont know it was more than 90 rupees.
Could you please see this issue and provide the clear explanation with refund of my money.

Thanks
Siddik....
Complaint comments  Read comments Complaint category Car Rental

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