Ola Cab Service — wrong billing and asking payment without ride

Address:

New Delhi, Delhi, 110015

Sir,

Look my issue seriously, it is third time incident happen with me. No any complaint resolved so far.

Recent on 29 november time 8.20pm, driver lifted my phone one time and told me that he is at 1st level parking even his location showing that he was arrived as i was grounf parking. I tld him that i coming first level parking but he denied and replied that he is coming to pick up in 10-15 minutes. After this he not lifted phone and not come to pick up.

Then i spoked to customer care again, customer care also was not able to call driver. Then customer care cancelled ride. The ride still was showing on my app so i called twice then customer care again confirmed that ride is cancelled. I called driver last time at 8.58pm but he not responded and last call to customer care was 8.36pm and 8.49pm which was 5.37 minutes discussion. Then i installed app again and booked another ride at 9.04pm.

The canceled ride was showing me in my app. But morning of 30.11.2019 i saw due bill of cancelled ride. How this happen even i have not taken ride.

Please resolve my case and cancel this due invoice.

You have all tracking detail, my recorded voice and my location track and both driver location. I booked airport to jhule lal mandir moti nagar. But fake ride showing one terminal to another.

This is third time issue so it is probem in your system, why i have to pay and why i have to harrash.

Thanks & regards,
Desh raj sharma
Asm - ps
Cell : [protected], direct :[protected]
Email : deshraj. [protected]@doosan.com

From: ola support [mailto:[protected]@olacabs.com]
Sent: saturday, november 30, 2019 4:26 pm
To: desh sharma
Subject: [ola support] #[protected]

#- please type your reply above this line -#
Ola desh
We have received your request (Ticket[protected] and our team is looking at it right now. Let us assure you we will do everything necessary to get this addressed at the earliest.
If you have any questions or comments, please reply to this email.
Thank you.
Ola support

I need solution as below
Cancel the bill which posted on my app without ride.
Take action on ola as i get harrased at airport one hour with out my fault.
Ola not supporting even asking bill which ride i have not taken.
Charge them as they not tracking the issue but pushing me that i taken ride.
Charge ola cab service since lot of given on mail but my issue not taken cared properly.

Big mistake and not supporting for solution, harassing at airport, not responding by driver, cheating all this happen with me, same charge to be settle with me @ 10000/-