Ola Cabs — 3X peak horse drive

Address:

Bangalore, Karnataka

I was booked ola cab on 29 may no. Ka03ad1318 as my regular travel. The bill charged by ola is 525 rupee. Actually i travelled only 10 km. I asked the driver.. He said i don't know, u have to 525 rupees. I asked him again, he told me that actually for 10 km max 160 rupees, but u need to pay 525 rupees. Then spoken customer support executive, she told me that i booked peek hour, so 3x charges will apply. I asked what is 3x. She said it is 3 times of regular bill. I said i am not asked this type of raid.In the app this will not clear. So please update your app with separate box as emergency, so that customers will click the box and they can book the cab. They know they are booking on emergency, so that they are aware to pay extra amount on the bill. As of now the app is not clear on this 3x charges. Even driver also shocked and he said really doesn't know rwally u r in 3x drive then how the public will be clear on this. Correct your app accordingly driver also know this type of drive.