| Address: | 560001 | | Website: | olacabs.com |
I had booked an ola cab for my colleague vide crn[protected]. The trip was from south city 1, gurgaon to sector 13 rohini. The driver was rakesh (Phone number [protected] white wagon r hr55x7514).
The colleague was travelling with luggage and a child. After just seven kilometers (Before gurgaon toll plaza), the cab driver told the colleague that the trip is terminated and asked them to get out of the car in the middle of the highway (With luggage and a child, in the middle of the highway with no way to book another trip). The driver was extremely rude and did not allow us to talk to customer support for further clarification and request about allowing the trip to the destination. He was just not willing to move further and parked the car on the side.
I believe, this is a direct consequence of the companies policy of giving incentives to the drivers for more than 14 trips a day.
This kind of behavior will certainly jeopardize the safety of the passengers and is a matter of time when some untoward incidence occurs tarnishing the name of ola. I am now very wary o[censored]sing ola especially for my wife and children as their safety is of paramount importance and with this kind of incidences leave a bad taste in the mouth.
I have also raised the issue vide ticket number ticket 8633635.
You may contact the passenger (My colleague) for a further first hand report of the driver and the trip -
Dr rajesh kumar sharma
Additional professor and head
Department of physiology
All india institute of medical sciences.
Jodhpur 342005
I expect a very strict action for this gross dereliction of duty against the driver. Res ipsa loquitur - the thing speaks for itself.
Expecting to hear from you soon. Would also like to know about the escalation matrix for complaints regarding ola taxi rides. Was this information helpful? | 
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