Ola Cabs / Ani Technologies — About penalty and 1/2 hour off road

Address:

Khordha, Odisha, 751021

This is to inform you that when there is a booking received by driver and he went for the client location and clicked client located then customer is not coming or responding and the driver when cancelling the trip, he gets ddd and if it happens 2 or 3 times then penalty rs250/- charged and if it happens once more then 1/2 hour of off-road so without our faults we operators are paying penalties, so please consider it and please do change these rules. If a customer is complaining about driver then you take action we don't mind but instead of doing any faults if the customer is not coming or not responding our call and we cancel that booking then we are getting hurt. Today this happened to my car having registered number od02aj1843 in odisha so requesting you please go through it and kindly take another way for us because it's so hurtful for us.