Ola Cabs / Ani Technologies — Amount Paid in cash is not reflecting and showing as the payment not done.

LMy ride from Thyagarajanagar to Malleshwaram costed around Rs.127, while booking the Auto I had booked the payment gateway as Gpay, but due to some network issue the payment did not get through.
Since it was taking a lot of time, I paid cash. But the application did not show the payment being done. It was allowing me to book another ride too. When we have some issue we dont even have a customer friendly online service or customer care number to go to. Now since it was emergency, I paid the amount again. I would like to get to notice to the officials of this company to solve this issue of double payments. and have a customer friendly environment.