Ola Cabs / Ani Technologies — Approved Refund for Cancelled Trip Charges paid not credited back since 8 Aug 23

Address:

Gurgaon Haryana 122009

I cancelled One trip vide CRN[protected] dated 10 Aug 23 as i was not able to contact the driver. I was charged Rs.65. i came to know only when i had to pay Rs.65 Extra in my Next Trip vide CRN[protected] (Trip 119 and Cancellation charges Rs.65). When i initiated correction request in the App giving reasons, my Refund was approved and was to be credited to my Ola Wallet in 8-10 days as confirmed by App. Till date no amount is credited to my wallet. i am continuously raising concern on APP and Twitter handle @ola_supports Olas twitter handle only conforming that it will resolve my issue soon for past 5 days that too when i post any additional tweet. else they are dead silent.
there is no customer care of OLA/ANI where i can lodge complaint. I am totally hopeless how fraudulently and irresponsibly this company works.
kindly help it is mentally frustrating and unjust.
Screen Shots of OLA twitter chats are attached.
Ola App screen shot showing Cancelled Trip Charges Refund is also attached.

Regards
JAGVINDER SINGH
#[protected].